Subject: Dell Inc. Case #627043619 Team DCHCHAT017 Email #~75203929~# Confirmation
From: <[email-masked]>
To: <[email-masked]>

Dear MIKE BISHOP,	

The following is an automated email response; please do not reply to this message. 

In order to replace your part, we have setup a parts only service dispatch.

You will be receiving another email from Dell, informing you about the status of your dispatch. The email will contain instructions on how to track your shipment, how to check the status of your service and how to contact Dell if you need any further assistance.

The following information relates to your recent chat session:

Case #:  627043619
Service Call Number: 110027232

If Dell requires the defective part to be returned to Dell, you will find a return air bill in the box.  As you are responsible for the returned part, Please complete the following steps. 

Replace all new components with the old components (including manuals, cables, etc.)

1.)Affix the air bill to the box the replacement part shipped. 
2.)Ensure Dell's warranty reference # is listed in the billing reference section. 
3.)Call 1-800-225-5345 to have the box shipped back to Dell Inc.
4.)Retain a copy of the air bill for your records.
5.)Return old component within five business days of receipt.

You WILL receive an invoice, this invoice does not become payable unless you do not return the product. 
Note that it will take approximate 10 business days to receive the old components back in Dell's systems.

Note that it will take approximate 10 business days to receive the old components back in to Dell's system.

If you need a status update on this service, please contact us on-line at: http://support.dell.com/  
1.)Log in 
2.)If a first time user "Register and Personalize"
3.)Enter Service Tag
4.)Click "Support History and Status"
5.)Enter your Service Tag # to obtain a current status 
6.)Select Date Range
7.)Search either "All Categories" or "Open Categories"
8.)Click on Service Call #
9.)Details about system, warranty and status of call with shipping information
10.)  Check Shipper's website using tracking system for more shipping details.

Dell provides support through many resources. If you need further assistance with case # 627043619 or with a new issue we recommend you choose from the following support options.

- Chat with a live Dell Consumer Hardware Warranty Support agent by going to http://support.dell.com/chat. This is an easy & efficient way to contact a Dell representative for all your needs. 

- Dell Support Center is a single, easy-to-use application located on the system desktop that provides access to support tools, products, and services. All the support you need in one convenient location.
The FREE Dell Support Center tool can be downloaded at www.dell.com/dellsupportcenter.
 
- Visit the Dell Community Forum, where Dell users of all skill levels come together to ask questions, share experiences, and learn at http://forums.us.dell.com/.  

- To quickly reach our Consumer support agents by phone, please use your express service code when calling Dell tech support at 1-800-624-9896. Your express service code is located on the bottom of your portable or on the back of your desktop system.

Not sure when your system warranty expires? Interested in looking up your system warranty expiration date?  Go to http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&cs=19&l=en&s=dhs.

In an effort to continuously improve your customer service experience Dell randomly surveys our customers. You may receive one of these surveys through email in the next few days. Your feedback will help Dell define how best to improve our performance and provide the best possible customer experience. Dell encourages you to complete a survey if you receive one. 

Thank you for choosing Dell.
Dell Chat Technical Support