Subject: RMA Authorization - mophie case # 03-289470 [ ref:_00D80KOWJ._500C0PsGeY:ref ]
From: mophie <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Mar 2013 19:26:27 +0000 (GMT)

RMA# 03-289470

Dear Michael Bishop, 

In the enclosed email you will find your RMA # and shipping instructions to ship your item back to our warehouse.

Ship the product in secure packaging, with your RMA # (03-289470) written on the outside of the package.

In this circumstance, mophie will take responsibility for the cost of shipping. We will be emailing you a return label for the parcel.  Please print this label and affix it to the box.

* UNITED STATES CUSTOMERS: If you don't receive the label within the next hour, please check your junk mail folder.

The information we have received is as follows.

• Copy of your Receipt: The Receipt you provided states that the product was purchased on 2/2/2013. Our Limited Warranty states that the product you have purchased from mophie is free from defects in materials and workmanship under normal use for a period of one year from the original date of purchase. The copy of your receipt shows that this falls under the warranty period.

• Serial Number. The Serial Number you provided is 8-10472-01145-5

• Product Name: Juice Pack Air - iPhone 4 & 4S

• Contact information and address:
Phone: (517) 775-4916
email: [email-masked]

Address:
8607 Carlsbad Lane
Lansing, MI 48917
(If you need items shipped to an alternate address, please reply to this e-mail immediately with the alternate address details.)

Note: When your return your product it is necessary to include all mophie accessories, including cables. You need not include other third party accessories such as wall chargers.

If upon receipt of the product, mophie determines that the problem is not covered by this limited warranty, you will be contacted to determine whether mophie should repair the problem for a charge or whether the product should be returned, for an additional cost, to you as received by mophie.

Once we have received your return, mophie will send an email to let you know. If mophie is shipping an item in return to you, a tracking number will be provided when this shipment is processed.

Your product(s) will be replaced as discussed with your technical support representative.

Please feel free to contact us with any questions. 

Thank you,

Brandie Nash
Technical support
mophie
[email-masked]

[ ref:_00D80KOWJ._500C0PsGeY:ref ]