Subject: From Dell Technical Support
From: <[email-masked]>
To: <[email-masked]>
Date: 22 Oct 2010 09:54:30 -0500

Dear MICHAEL BISHOP,

In an effort to increase your satisfaction with the support you have received, please take a moment to review the following information regarding your recent call on 10/22/2010 10:42:12 PM regarding service request # 824729075.

Service Request #: 824729075
Dispatch Number #: 137820057
Service Tag #: 53JFSG1

In order to replace your part and in accordance with your service contract, we have set-up an "Exchange" dispatch.

If you need further assistance or status related with this request, please simply reply to the following e-mail address:

[email-masked]

Please include the following information in the body of the email:

Your preferred method of contact (email or phone if you would like us to call you back)

Please include your phone number and the best time of the day to call you if phone is your preferred method of contact.

Please include your Service Request Number: 824729075

Alternatively, you may contact Dell by chat at http://www.Dell.com/GoToChat or phone at 1-877-671-3355.

Please have your Service Request number available so we can review your case history.

Thank you for being a valued Dell client and please be aware you may also receive an e-mail inviting feedback on our Service.

Ferdinand

Dell Hardware Support

The above is an automated email response; for further assistance, please reply to the email address listed above.