Subject: Policy Explanation - [Incident: 130719-001961]
From: "Stamps.com" <[email-masked]>
To: [email-masked]
Cc: [email-masked]
Date: Fri, 19 Jul 2013 12:45:34 -0700 (PDT)

Stamps.com Response  Via Email(Gloria Z) - 07/19/2013 12:45 PM
Dear Joey Sheets, 
We are very sorry to hear that you encountered this issue.  Stamps.com will assist you in submitting this exception request to the USPS. This process is not a guarantee of the refund being approved, but we will do our utmost to make sure that your case is reviewed by the USPS’s Postage Technology Management Department. 
 
So that we may help you with your request, please provide the following documentation:

1) A highly detailed letter of explanation outlining what happened. This should include dates and the reason why the request was not submitted within the required timeframe or why a refund could not be requested. Also, include the total refund amount.

2) The physical postage indicia (or if there is not physical indicium: the print history with the specific prints indicated for postage that has a delivery confirmation number).  The USPS would require the physical indicia unless there was a delivery confirmation number associated with the indicia. 

3) Any additional relevant information (e.g. if you used printed labels to replace the ones being refunded, those should be included and detailed in the print history). 

4) Please provide a Misprint Request Spreadsheet in Microsoft Excel with the following information: Print Date, Delivery Address, Amount, and Delivery Confirmation Number. You may email the electronic spreadsheet to
[email-masked] Att: Gloria Z with your Acct# in the subject line.

After you have completed the documentation, please mail it to the following address: 

Stamps.com
CUSTOMER RELATIONS
Acct#: 5140902
ATTN: Gloria Z
1990 E Grand Ave
El Segundo, CA 90245 

Once we receive your request, we will submit it to the USPS for final approval.  You will be contacted directly by the USPS regarding your claim. 

Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com.

If we can be of any further assistance, please let us know.

Respectfully,

Gloria Z
Customer Relations Supervisor
Stamps.com Customer Care

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