Subject: RE: Help with postage refund
From: "WHITE, CAROLYN K" <[email-masked]>
To: Michael B <[email-masked]>
Date: Wed, 10 Jul 2013 13:18:59 +0000

Hello, Mike,

Stamps.com has a process for refunding for these.  They are a postage vendor and  you have to request the refund directly from them.  The below link will take you to the directions for obtaining a postage refund from Stamps.com:

https://stamps.custhelp.com/app/answers/detail/a_id/24/session/L3RpbWUvMTM3MzQwMzYxNS9zaWQvekNOVVdPdWw%3D

From their website:  Please note that only current customers are eligible for postage refunds. For more information select from any of the following links:
Items eligible for a refund<https://stamps.custhelp.com/app/answers/detail/a_id/24#Items%20eligible%20for%20a%20refund>
Requesting a postage refund<https://stamps.custhelp.com/app/answers/detail/a_id/24#Requesting%20a%20postage%20refund>
Mailing in NetStamps and Mailing labels<https://stamps.custhelp.com/app/answers/detail/a_id/24#Mailing%20in%20NetStamps%20&%20Mailing%20labels>
Tracking your refund request<https://stamps.custhelp.com/app/answers/detail/a_id/24#Tracking%20your%20refund%20request>
Refund Reject Reasons<https://stamps.custhelp.com/app/answers/detail/a_id/24#Refund%20Reject%20Reasons>

Call Us at Stamps.com:  If you do not find the answer to your question here, please don't hesitate to call us for immediate assistance toll-free
at 1-888-434-0055, Monday - Friday, 6 a.m. - 6 p.m. Pacific Time.

If you have any questions, please do not hesitate to contact me.  Thank you for using the United Stated Postal Service.
CAROLYN WHITE
BUSINESS SERVICE NETWORK
888-276-1293
USPS CALL 616-776-6143
[email-masked]<mailto:[email-masked]>
CUSTOMER SERVICE EXCELLENCE!

From: Michael B [mailto:[email-masked]]
Sent: Tuesday, July 09, 2013 3:59 PM
To: WHITE, CAROLYN K
Subject: Help with postage refund

Hello Carolyn.
I am not sure if you may be able to help me with this or not but we had some problems with the Stamps.com account and there are about 250 labels we paid for but were duplicates (and we never used).  I am trying to figure out how we may get reimbursed for these since we never used these labels.  If you have any insight, please let me know ASAP.
Thank you,
Michael B
LLPS