Subject: RE: Update on pushing increase out to 8/1/17
From: Josh Wolfenbarger <[email-masked]>
To: Michael B <[email-masked]>
Date: Wed, 15 Feb 2017 17:56:47 +0000

Hi Mike,
I agree with you.  We gave you the date of 2/14/17.  Nothing you could have done.   I did see where the 2" were picked up on time (2/13), but the USF Holland delay came into play.
The normal lead time would have been tomorrow or 2/22 (for the 2-3 weeks).
It would have better to have confirmed what the norm was, and if we ran ahead, contacted to arrange an earlier delivery.
Will advise them that when we set up deliveries for Mandatory Poster, we should advise Holland that the dates are firm, and if they become aware of an issue leading to a delay they should pass on so we can advise our customer.

One other thing that might help would be for them to send you the PRO number(s), so if you have them, you can stay posted at your end too.

From: Michael B [mailto:[email-masked]]
Sent: Wednesday, February 15, 2017 12:48 PM
To: Josh Wolfenbarger
Subject: Re: Update on pushing increase out to 8/1/17

Hello Josh.
I appreciate you getting the approval. We will cross the "pricing bridge" in August. I replied to the email I got from Christie. I hope that didn't sound too harsh. I understand that some things are out of your company's hands. But I feel that the responsibility of getting the logistics of the matter handled, shouldn't be laid on the customer. That's my opinion. I will take full responsibility for any errors caused tied to ordering. I am just a firm believer in meeting created expectations. If something is said, then that is what needs to happen. I hope that wasn't an overreaction but it kind of is a "pet peeve" and slightly struck a nerve. If I read that wrong, I apologize.
Thank you,
Michael B
LLPS

From: Josh Wolfenbarger<mailto:[email-masked]>
Sent: Wednesday, February 15, 2017 9:38 AM
To: Michael B<mailto:[email-masked]>
Subject: Update on pushing increase out to 8/1/17

Hi Mike,
Wanted to let you know the increase exception was approved for your Caraustar account.
As discussed, the rest of your 2017 poster campaign will hold firm with your tube prices.  We'll get in touch in late June/early July with an updated price list for 8/1/17.

We didn't want to win your business back, and have you feel like you had a bait and switch treatment, with an increase.  Especially when I told you we would not do that.

Thanks for your trust in Caraustar as your tube supplier.

Thanks,
Josh

Josh Wolfenbarger | Account Representative

[email-masked]
(734) 309-6815 (Cell)

Caraustar's Saginaw Tube Plant
3265 Commerce Centre Dr
Saginaw, MI 48601

[Image removed by sender. Caraustar]<http://www.caraustar.com/>

Confidentiality Note: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.