Subject: PostalOne! Outage and Contingency Operations
From: "WHITE, CAROLYN K" <[email-masked]>
To: <[email-masked]>
Date: Mon, 8 Feb 2010 14:30:39 -0600

PostalOne! Outage and Contingency Operations
The PostalOne! system has been down since 5:50 pm ET Friday Feb. 5 and is projected to be back up late evening on Tuesday Feb. 9. During this outage mailers cannot access mailing reports, balance, fees and transaction information. Mailers cannot submit electronic mailing information or receive Full Service feedback such as address correction information. Although the FAST system is operational only the online FAST application is available to schedule appointments.

USPS acceptance facilities are operating under contingency procedures. The attached describes the procedures mailers should follow to submit mailings via postal acceptance units.

Feel free to contact your local Business Mail acceptance personnel or the PostalOne! Helpdesk at 800-522-9085 with your questions/concerns.

~Business Mail Entry and Payment Technologies

BSN HQ
Debbie Bell
202-268-4111

PostalOne! Contingency Plan for Feb. 5, 2010 Outage - External Customers

The following instructions are provided for continuation of operations during the PostalOne! system outage that began Feb. 5.

The PostalOne! system is not expected to be operational until end of day, Feb. 9.  The PostalOne! system is not available for either internal or external user access.  Internal users will not be able to access electronic documentation or enter postage statements.  External users are not able to submit electronic information or access any reporting information including Full Service ACS.  Although the FAST system is operational, external users will need to use the online FAST application to schedule appointments.

Communications:
USPS Headquarters Business Mail Acceptance will continue to provide field communication and updates to both Business Mail Acceptance and external customers through various distribution channels to include:
Internal - email address lists for Area Marketing Managers, Area Customer Service Program Analysts, Mgrs. Business Mail Entry and the BMA Newsletter, and P & C Weekly.
External - Customer Relations, PostalOne! User Group, MTAC, PostalOne! Help Desk customer list, and DMM Advisory.

This contingency plans applies to ALL sites using the PostalOne! system for Business Mail, including BMEUs, DMUs, and Post Offices.  Mailings will be accepted with as little impact to the mailer as possible.