Subject: Attention Required: A new customer Inquiry has been logged in the eCustomerCare System for CaseId :HQ136456236 (KMM49280497V36427L0KM) [Incident: 180116-002779]
From: "USPS Technical Support" <[email-masked]>
To: [email-masked]
Date: Tue, 16 Jan 2018 16:19:45 -0500 (EST)

Recently you requested personal assistance from our on-line support  
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 15 days.

Thank you for allowing us to be of service to you.

---------------------------------------------------------------

Subject
---------------------------------------------------------------
Attention Required: A new customer Inquiry has been logged in the eCustomerCare System for CaseId :HQ136456236  (KMM49280497V36427L0KM)

Discussion Thread
---------------------------------------------------------------
Response By Email (Jordan) (01/16/2018 04:19 PM)     
Dear Michael,
 
Thank you for contacting the USPS® Internet Customer Care Center. In order to assist you with your USPS account, I’ll need you to provide the answers to your two security questions:
 
1. What is your favorite sport?
 
2. In what city were you born?

 
In order to assist you, please respond to this email with the answers to the questions listed above. If you forgot the answers to your security questions, you’ll need to create a new account on USPS.com.
 
Thank you for emailing your Postal Service™,
 
USPS Internet Customer Care Center

Customer By CSS Email (eCustomerCare National) (01/16/2018 04:15 PM)     

USPS eCustomerCare has received an inquiry that requires your attention. Please reply directly to this email message and include the customer on your reply if a response was requested. If contacting the customer by phone or if no response is required, please reply only to this email with a summary of the resolution actions taken.

                        CASE SUMMARY :                       
    Case Id                         136456236                
    Create Date                     01/16/2018               
    Source Code                     USPS.com/Email           
    Contact Preference              email                    
                                                             
    CUSTOMER INFO :                                          
    Customer Name                   Bishop, Michael          
    Customer Email                  [email-masked]   
    Customer Phone                  517-321-4144             
    Customer Address                6323 W SAGINAW HWY STE E 
    City/State/Zip                  LANSING, MI 48917-2492   
                                                             
    CASE DETAILS :                                           
    Inquiry Type                    USPS.com                 
    Category                        My Online Account        
    Involved                        Username/Password        
    Detail                                                   
    Additional Detail                                        
                                                             
    ADDITIONAL INFORMATION                                   
    I had forgotten my password and got locked out. Would like to reset it but it doesn't let me. 
                                                             
    CASE NOTES :                                             
                                                             
    CASE QUESTIONS :                                         
    User ID                         : LaborLawPoster         
    Provide Your Username           :                        
    Date of Incident or Best Guess  : 01/16/2018             

Question Reference # 180116-002779
       Date Created: 01/16/2018 04:15 PM
  Date Last Updated: 01/16/2018 04:19 PM
             Status: Solved

[---001:002055:57112---]