Subject: URGENT action needed, CAPS #18667, Labor Law Poster Service
From: "WHITE, CAROLYN K" <[email-masked]>
To: CAPS <[email-masked]>, "Khera, Rajdeep - San Mateo, CA" <[email-masked]>
Cc: "'Bishop, Mike'" <[email-masked]>
Date: Thu, 5 Dec 2013 17:07:52 +0000

Good afternoon,

What please is the status of updating the checking account number for CAPS account #18667 for Labor Law Poster Service?  Customer sent the paperwork in a week or so ago and they haven't heard anything as of yet.   They are mailing next week and they need their CAPS account tied to their new checking account.  We will create a huge problem for premier customer Labor Law Poster Service if we charge these mailings to their old checking account.

If you have any questions, please do not hesitate to contact me.  Thank you for looking into this and responding as soon as possible.

CAROLYN WHITE
BUSINESS SERVICE NETWORK
888-276-1293
USPS CALL 616-776-6143
[email-masked]<mailto:[email-masked]>
CUSTOMER SERVICE EXCELLENCE!
From: Michael B [mailto:[email-masked]]
Sent: Thursday, December 05, 2013 10:16 AM
To: WHITE, CAROLYN K
Subject: Follow up about CAPS

Hello Carolyn.
I wanted to touch base with you and find out if you could look into the checking account switch on our CAPS account.  I sent the paperwork in a week or so ago and not heard anything as of yet.  The funds are still being drawn out of the old account.  We have mailings scheduled for both companies over the next several weeks and want those funds to be drawn from the Capitol National account.  Please let me know asap.

Thank you,
Michael B
LLPS