Subject: RE: Urgent Assistance Required: Refund request; PI #215; Labor Law Poster Service; Grand Rapids, MI; from USPS CAPS Center;
From: "WHITE, CAROLYN K" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "Schmitt, Richard M - Grand Rapids, MI" <[email-masked]>
Date: Mon, 12 Dec 2011 15:22:02 -0600

Hello, Mike,

We are having trouble opening the attachment.  Can it be sent in another file format?  We will take action on this no later than COB tomorrow.

Thank you,

CAROLYN WHITE
BUSINESS SERVICE NETWORK
888-276-1293
USPS CALL 616-776-6143
[email-masked]
CUSTOMER SERVICE EXCELLENCE!

________________________________
From: WHITE, CAROLYN K
Sent: Monday, December 12, 2011 4:10 PM
To: Wrbelis, Chris - Grand Rapids, MI; Schmitt, Richard M - Grand Rapids, MI
Cc: WHITE, CAROLYN K
Subject: Urgent Assistance Required: Refund request; PI #215; Labor Law Poster Service; Grand Rapids, MI; from USPS CAPS Center;

Hello, Chris or Rick,

Can one of you please assist soon?  Please give me a call.

Thank you,

CAROLYN WHITE
BUSINESS SERVICE NETWORK
888-276-1293
USPS CALL 616-776-6143
[email-masked]
CUSTOMER SERVICE EXCELLENCE!

________________________________
From: LLPS -Michael B [mailto:[email-masked]]
Sent: Monday, December 12, 2011 2:43 PM
To: WHITE, CAROLYN K
Subject: Fw: Refund request; PI #215; Labor Law Poster Service; Grand Rapids, MI; from USPS CAPS Center;

Hello Carolyn.
I wanted to touch base with you about this. Can you follow up on this for me and let me know when this is complete? Please let me know if there is anything you need me to do on our end. Much appreciated!
Thank you,

Michael B
LLPS

From: Ong, Ann J - San Mateo, CA<mailto:[email-masked]>
Sent: Tuesday, December 06, 2011 4:57 PM
To: GRAND RAPIDS MAIN POST OFFICE RETAIL<mailto:[email-masked]>
Cc: Ong, Ann J - San Mateo, CA<mailto:[email-masked]> ; [email-masked]'<mailto:[email-masked]'>
Subject: Refund request; PI #215; Labor Law Poster Service; Grand Rapids, MI; from USPS CAPS Center;

CENTRALIZED ACCOUNT PROCESSING  SYSTEM SERVICE CENTER

December 6, 2011

BMEU
U S Postal Service
225 Michigan Street
Grand Rapids, MI  49501-9651

Your customer, Labor Law Poster Service, has chosen to link the permit(s) listed below to their account in the Centralized Account Processing System 18667.  CAPS  Service Center must link the permits as soon as possible.

PI #215
Please send Form 3533 to customer (Attn: Michael Bishop).
Please refund remaining balance.

In order for the CAPS Service Center to link the above listed permits, the local permit balance must be zero.  The refund process must be initiated by your office by providing the permit owner the required PS Form 3533. Refunds must be reflected in the local trust account and must be performed before the conversion date.

Your office has 10 business days from the date of this notification to zero out the permit balances.  Failure to comply will result in the prmits not getting linked to the CAPS account.  The customer will then have to re-submit the associated paperwork.

We are depending on you to provide the customer a convenient and cost-effective way to fund the permits.

If you have any questions or require any assistance regarding CAPS please call Ann Ong  at (650) 377-1334 x 1094 upon obtaining a zero balance.

Marijo Jesena
Supervisor, CAPS Service Center

cc: Manager, Business Mail Entry
      File