Subject: Re: Reship on a backorder
From: "Mike" <[email-masked]>
To: "Michael Grove" <[email-masked]>
Date: Thu, 21 Jun 2007 16:36:47 -0400

Here is what could possibly (and will) happen.  An order has been sent out (Status: Shipped).  A requirement changes and are needing to change the posters as well.  This causes us to put that product into backorder (Status: Pending Backorder - on entered orders).  While the item is on backorder, the customer finds out about the change, calls us and requests a revised copy of the posters, which we agree set to Reship (Status: Ready to ship).  The problem is that we don't have the posters to ship and the label is in the list to have a label generated.  Can you put something in place that can fix this?
Thanks,
Mike - LLPS

  ----- Original Message ----- 
  From: Michael Grove 
  To: Mike 
  Sent: Thursday, June 21, 2007 3:38 PM
  Subject: Re: Reship on a backorder

  We discussed this previously.  The only orders that can be flipped to Back Order are those with a status of "Ready To Ship".  This limitation is in place because once an order is flipped to a status of "Pending Back Order" it is not possible to know if it came from a status of "Ready To Ship" or "Ready To Reship".  That is why we decided to only change orders with a status of "Ready To Ship" when a back order is set.

  So I can change this order to "Pending Back Order" but when the back order goes away it will automatically be switched back to "Ready To Ship" instead of "Ready To Reship".  I don't think you want this to happen, do you?

  Mike wrote: 
    Mike,
    A reship was done on order #340602 for 1-cset KY.  This order should have been moved to pending backorder status as well.  It is currently in the label list.  Can you flip this one as well?
    Thanks,
    Michael Bishop
    Labor Law Poster Service
    Phone 877-321-4144
    Fax 888-442-4144
    [email-masked]