Subject: Re: need recording pulled
From: "Mike" <[email-masked]>
To: "Bridges, Josh" <[email-masked]>
Cc: "Jim Borum" <[email-masked]>
Date: Tue, 29 Apr 2008 15:31:04 -0400

Ok.  The reason I was calling was that the customer called us here right after the order was verified.  They ended up canceling before anything was ever sent out.  The problem with this order was that the customer stated that they were never sure of what they were ordering.  They said the rep was not clear and was too confusing.  The other thing the customer stated was that the rep said they were calling to just verify an order that was already ordered.  Based on what the verifier was saying, it did sound like they really didn't have a clear idea that they were ordering.  Unfortunately we don't have the recording from the first part of the conversation.  I am sure that is where the problem lies.  Nothing gained but nothing lost.
Thank you,
Mike - LLPS

----- Original Message ----- 
  From: Bridges, Josh 
  To: Mike 
  Cc: Borum, Jim 
  Sent: Tuesday, April 29, 2008 2:21 PM
  Subject: FW: need recording pulled

  Mike,

  The recording is attached. This was the verification portion of the call.

  Thanks

  Josh