Subject: Re: Error
From: "Mike" <[email-masked]>
To: "Ryan Dooley" <[email-masked]>
Date: Wed, 6 Jul 2011 18:10:13 -0400

Apparently Rachel was having problems with putting products in.  The last thing Jen had told me was that Rachel had inputted discounts without any actual products.  We tried an order in that same manner and got the same error line 148.  If the error is left up on the screen, you can "Ctrl A" or select all and the error details are viewable.  (Never knew that before!)  He was then able to go to the exact place and fix the problem.  For future, we should have the reps stop what they are doing and show a supervisor.  Easier said then done, I know.  But it will show us exactly the details we would need to correct the problem.  But we are good for now.
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 
  ----- Original Message ----- 
  From: Ryan Dooley 
  To: Mike 
  Sent: Wednesday, July 06, 2011 5:17 PM
  Subject: Re: Error

  Awesome!

  By chance, do you know what the error was?  Anything we did?

  On Wed, Jul 6, 2011 at 5:16 PM, Mike <[email-masked]> wrote:

    Joey has since fixed the error.  We were able to duplicate the error based on some of the information Jen had given me earlier.  Sweet!
    Thank you,
    Michael Bishop
    Labor Law Poster Service
    Phone 877-321-4144
    Fax 888-442-4144
    [email-masked] 
      ----- Original Message ----- 
      From: Ryan Dooley 
      To: Mike 
      Sent: Wednesday, July 06, 2011 4:16 PM
      Subject: Re: Error

      That was my initial thought as well, but he claims he never attempted to and this just popped in between calls?

      On Wed, Jul 6, 2011 at 4:01 PM, Mike <[email-masked]> wrote:

        This one looks as though he was trying to get on the internet.  Access denied!
        Thank you,
        Michael Bishop
        Labor Law Poster Service
        Phone 877-321-4144
        Fax 888-442-4144
        [email-masked] 
          ----- Original Message ----- 
          From: Ryan Dooley 
          To: Joey Sheets ; Mike 
          Sent: Wednesday, July 06, 2011 3:57 PM
          Subject: Error

          Here's another error. This one happened to Frank while he was waiting for another call.

          Thank you!