Subject: Customer complaint
From: "Mike" <[email-masked]>
To: "Ryan Dooley" <[email-masked]>
Date: Fri, 8 Apr 2011 18:08:41 -0400

Ryan,
A customer called back with a complaint about the rep they spoke with.  It is Deon and the lead ID is 2192708. 
http://67.208.244.120:83/RECORDINGS/20110408-161735_8303030005_DEONJ-all.wav
I think the main problem is that he wasn't listening (communicating) well with the customer.  Not to mention the  fact that he sounded either drunk or like he was on some strong cold medicine.  Give it a listen and you can be the judge.
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]