Subject: Fw: Telemarketing error
From: "Mike" <[email-masked]>
To: "Joey Sheets" <[email-masked]>
Date: Mon, 29 Dec 2008 08:11:18 -0500

Joey,
Telemarketing has been getting an error occasionally when canceling orders (while verifying calls).  I am not certain how many times it is happening (1-3 times daily).  Please check into this and repair it.
Thank you,
Mike

----- Original Message ----- 
From: Amber, Ellison 
To: Mike 
Cc: Bridges, Josh ; Strong, Linda ; Wilson, Jen 
Sent: Saturday, December 27, 2008 11:31 AM
Subject: RE: LLPs Cancels 12.23.08

A box saying "this customer has not pending orders" pops up and then the application does not come up to cancel the order. 

Thanks, 

Amber 

--------------------------------------------------------------------------------

From: Mike [mailto:[email-masked]] 
Sent: Friday, December 26, 2008 8:24 AM
To: Amber, Ellison
Subject: Re: LLPs Cancels 12.23.08

Amber,

When you are unable to cancel these, are you getting an error message?  And if so, what is the message you are getting?  If you are not certain now, can you please let me know for future orders that you are attempting to cancel?  You should not be having this problem.  We will check it out and get it fixed.

Thank you,

Mike - LLPS

  ----- Original Message ----- 

  From: Amber, Ellison 

  To: Mike 

  Cc: Wilson, Jen ; Bridges, Josh ; Strong, Linda 

  Sent: Tuesday, December 23, 2008 10:24 PM

  Subject: LLPs Cancels 12.23.08

  4106432221-550691-could not cancel on the website. 

  3019835252---550551- cancelled 

  8282511123-550496-cancelled 

  6203642323-550661-could not cancel on the website.

  Thanks, 

  Amber