Subject: Previous collection call - Order #1234893
From: "Mike" <[email-masked]>
To: "Ryan Dooley" <[email-masked]>
Date: Thu, 5 May 2011 10:21:02 -0400

Ryan,
I somehow deleted that last email.  Anyway, in regards to this order, 
I did listen to it.  It did sound as though the lady was pretty confused all the way around.  What she had told me was that she already sent the check and that the rep told her to basically do both payments and we would be able to stop one of them.  It didn't go down like that at all.  The lady stated she sent out 1 check and according to the address she gave, she didn't include the box # when she mailed it.  That would make sense why we never received it.  Even worse is the second time she sent it out she said she sent it to just the PO Box. That one should be lost in space as well.  Classic example of the customer being right but really being totally wrong!  Sorry for negative comments on the last email. 
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]