Subject: Re: Order Check 1/26/11
From: "Mike" <[email-masked]>
To: "Labor Law" <[email-masked]>
Date: Wed, 26 Jan 2011 11:06:04 -0500

Sharron,
We were unable to confirm exactly what may have transpired but as far as we can tell, the customer has only submitted payment for $57.25 out of the $125.50 owed.  According to the history, they have ordered just English but the rep that spoke to them must have upsold them to Spanish. We did send them out both English and Spanish this time.  They could have received an order form that had a $10 discount which would be $57.25 which is what we have applied.  If they are saying they paid the full $125.50, we would need to see proof of payment for the full amount.  If they are disputing how much the total cost they need to pay, we could offer them a $10 or $20 discount and re-invoice them for the difference.  I would approach it first from the point that out records show that $57.25 has been paid.  We would need to have some other proof to make any changes and based on their response, you can make a decision on how to proceed from there.  Let me know if you need any further help.
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 
  ----- Original Message ----- 
  From: Labor Law 
  To: Mike 
  Sent: Wednesday, January 26, 2011 9:22 AM
  Subject: Order Check 1/26/11