Subject: Re: order problems (5)
From: "Mike" <[email-masked]>
To: "Susan Beimesche" <[email-masked]>
Date: Wed, 11 Nov 2009 14:11:54 -0500

Ok.  I think I know what must have went wrong.  It may be that your people who are correcting the orders are sending over additional separate order information which are being imported as separate orders.  One order is a full price order without a discount.  The second has just the discount.  They need to make the changes to the order itself instead of sending the changes separately.  Otherwise, the invoices are incorrect from the full price order and there is an additional order created with just the discounts.  I will go ahead and edit the 5 incorrect full price orders to include the discounts and delete the orders that just have the discounts.  Please have them adjust the manner in which they are editing the orders and edit each order itself.  Hopefully this will eliminate these mistakes. Much appreciated!
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 
  ----- Original Message ----- 
  From: Susan Beimesche 
  To: Mike 
  Cc: Andy McCarthy ; Bridges, Josh 
  Sent: Wednesday, November 11, 2009 1:31 PM
  Subject: RE: order problems (5)

  Mike,

  I added what the customer ordered above each record below.

------------------------------------------------------------------------------

  From: Mike [mailto:[email-masked]] 
  Sent: Wednesday, November 11, 2009 11:37 AM
  To: Susan Beimesche
  Subject: order problems (5)

  Sue,

  We received 5 orders over that we are unsure of what was ordered or what might have transpired.  There seem to have just discounts as the only products ordered. They also have the same address as other orders placed at the same time but with different confirmation numbers.  I am not certain but maybe they were supposed to be multiple set orders. ???  Let me know if you need the order information of the other existing orders as well. Orders are as follows:

  On this order the customer needed one set of posters and at first the agent told the cx it was $59.50, but then the rep must have put in the wrong poster and gave the total at the end of the call as 57.50. Our auditor corrected the poster sold and then added a $10 discount to make the price the rep gave correct. We have the order sold as 2010 Complete Set(s) of Fed and State Posters-PA plus the 10 dollar discount. The address below was what was verified also. 

        Company
       33929410: JETHROS LLC 
       
        Phone
       814-942-2178 
       
        Campaign
       2009-09T Full List
       
        Order Number
       988624 
       
        Keycode
       A12502628707 
       
        Order Type
       Phone
       
        Order Status
       Shipped 
       
        Sales Person
       Telemarketing 
       
        Commission

        Created On
       11-11-2009 9:03 AM 
       
        Shipping Method
       USPS 
       
        Shipping Address
       NICK
        JETHROS LLC
        417 PARKVIEW LN 
        ALTOONA, PA 16601
       
        Shipped On
       11-11-2009 
       
        Shipping Notes

  Item Details

        Product
       Quantity
       Price

        591: Discount
       1
       ($10.00)

        Tax (0 %)
       $0.00

        Shipping
       $2.00

        Order Total
       ($8.00)

  Payment Details

       Date
       Entered By
       Transaction Type
       Payment Info
       TransactionID
       Amount
       
        This order has no payment entries

        Order Total
       ($8.00)
       
        Amount Owed
       ($8.00)

  Order Notes

        Note
       Entered By
       Date
       
        Telemarketing Reference Number: 4fb3a9c8
       Telemarketing 
       2009-11-11 9:03 AM

   

   

  Address is correct and the customer ordered 2010 Complete Set(s) of Fed and State Posters-TX and the rep added the $20 discount.

   

        Company
       86794695: STILL METAL DAIRY INC 
       
        Phone
       903-866-2536 
       
        Campaign
       2009-09T Full List
       
        Order Number
       988043 
       
        Keycode
       A12503067637 
       
        Order Type
       Phone
       
        Order Status
       On Hold 
       
        Sales Person
       Telemarketing 
       
        Commission

        Created On
       11-10-2009 10:15 AM 
       
        Shipping Method
       USPS 
       
        Shipping Address
       SAAKGE KEPEMAR
        STILL METAL DAIRY INC
        3362 COUNTY ROAD 2346 
        COMO, TX 75431
       
        Shipped On
       11-10-2009 
       
        Shipping Notes

  Item Details

        Product
       Quantity
       Price

        592: Large Discount
       1
       ($20.00)

        Tax (0 %)
       $0.00

        Shipping
       $2.00

        Order Total
       ($18.00)

  Payment Details

       Date
       Entered By
       Transaction Type
       Payment Info
       TransactionID
       Amount
       
        This order has no payment entries

        Order Total
       ($18.00)
       
        Amount Owed
       ($18.00)

  Order Notes

        Note
       Entered By
       Date
       
        Telemarketing Reference Number: ac2caa90
       Telemarketing 
       2009-11-10 10:15 AM

   

  The rep misquoted the price as 57.50 so our auditor corrected what was ordered and added the $10 discount. Customer ordered 2010 Complete Set(s) of Fed and State Posters-PA.

   

        Company
       361314359: TREANAS LITTLE CASTLE DAY CAR 
       
        Phone
       215-848-4092 
       
        Campaign
       2009-09T Full List
       
        Order Number
       987957 
       
        Keycode
       A12504122382 
       
        Order Type
       Phone
       
        Order Status
       On Hold 
       
        Sales Person
       Telemarketing 
       
        Commission

        Created On
       11-10-2009 10:09 AM 
       
        Shipping Method
       USPS 
       
        Shipping Address
       TRACY
        TREANAS LITTLE CASTLE DAY CAR
        6601 CHEW AVE 
        PHILADELPHIA, PA 19119
       
        Shipped On
       11-10-2009 
       
        Shipping Notes

  Item Details

        Product
       Quantity
       Price

        591: Discount
       1
       ($10.00)

        Tax (0 %)
       $0.00

        Shipping
       $2.00

        Order Total
       ($8.00)

  Payment Details

       Date
       Entered By
       Transaction Type
       Payment Info
       TransactionID
       Amount
       
        This order has no payment entries

        Order Total
       ($8.00)
       
        Amount Owed
       ($8.00)

  Order Notes

        Note
       Entered By
       Date
       
        Telemarketing Reference Number: acfe390c
       Telemarketing 
       2009-11-10 10:09 AM

   

  Address is correct. Customer needs 1 set of 2010 Complete Set(s) of Fed and State Posters-MO, and we entered the $20 discount. 

   

        Company
       53623245: CLARENCE NURSING HOME DISTRICT 
       
        Phone
       660-699-2118 
       
        Campaign
       2009-09T Full List
       
        Order Number
       987994 
       
        Keycode
       A12502811109 
       
        Order Type
       Phone
       
        Order Status
       On Hold 
       
        Sales Person
       Telemarketing 
       
        Commission

        Created On
       11-10-2009 10:13 AM 
       
        Shipping Method
       USPS 
       
        Shipping Address
       DEBBIE HARDY
        CLARENCE NURSING HOME DISTRICT
        111 EAST ST 
        CLARENCE, MO 63437
       
        Shipped On
       11-10-2009 
       
        Shipping Notes

  Item Details

        Product
       Quantity
       Price

        592: Large Discount
       1
       ($20.00)

        Tax (0 %)
       $0.00

        Shipping
       $2.00

        Order Total
       ($18.00)

  Payment Details

       Date
       Entered By
       Transaction Type
       Payment Info
       TransactionID
       Amount
       
        This order has no payment entries

        Order Total
       ($18.00)
       
        Amount Owed
       ($18.00)

  Order Notes

        Note
       Entered By
       Date
       
        Telemarketing Reference Number: f14bbd09
       Telemarketing 
       2009-11-10 10:13 AM

   

   

  Address is correct. Customer needs 1 set of 2010 Complete Set(s) of Fed and State Posters-NY, and we entered the $20 discount. 

        Company
       1764880: CAMPION PLATT ARCHPC 
       
        Phone
       212-779-3835 
       
        Campaign
       2009-09T Full List
       
        Order Number
       988175 
       
        Keycode
       A12502287256 
       
        Order Type
       Phone
       
        Order Status
       On Hold 
       
        Sales Person
       Telemarketing 
       
        Commission

        Created On
       11-10-2009 10:21 AM 
       
        Shipping Method
       USPS 
       
        Shipping Address
       CHRISTINE CARROLL
        CAMPION PLATT ARCHPC
        152 MADISON AVE SUITE 900 
        NEW YORK, NY 10016
       
        Shipped On
       11-10-2009 
       
        Shipping Notes

  Item Details

        Product
       Quantity
       Price

        592: Large Discount
       1
       ($20.00)

        Tax (0 %)
       $0.00

        Shipping
       $2.00

        Order Total
       ($18.00)

  Payment Details

       Date
       Entered By
       Transaction Type
       Payment Info
       TransactionID
       Amount
       
        This order has no payment entries

        Order Total
       ($18.00)
       
        Amount Owed
       ($18.00)

  Order Notes

        Note
       Entered By
       Date
       
        Telemarketing Reference Number: 976b5bc7
       Telemarketing 
       2009-11-10 10:21 AM

   

  Thank you,
  Michael Bishop
  Labor Law Poster Service
  Phone 877-321-4144
  Fax 888-442-4144
  [email-masked]