Subject: Re: 8506724 / Linda Hansen
From: "LLPS Customer Service" <[email-masked]>
To: "Brenda Freeman" <[email-masked]>
Date: Mon, 25 Apr 2011 18:01:43 -0400

Hello Brenda.
I would appreciate it, if it is not too late, it you could note the complaint with my response.  Much appreciated!

    Our records do indicate that we placed a call to South Plainfield Public Library on 12/13/2010 to offer the 2011 labor law posters.  We contact previous customers to inform them when new posters become available.  This company has 2 additional paid orders from the previous 2 years.  Since there are no recordings available, it is uncertain of the content of that call however the order indicates that they spoke to Cheryl.  The reps are supposed to speak with an authorized person to place any orders.  It sounds as though Cheryl is not authorized to order for the library.  Our representative should have scheduled a call back to speak with an authorized manager.  
    At the time of an order, the company information, price, and payment preference are confirmed.  If pre-payment is not available, the order can be invoiced at the request of the customer.  We shipped out both the posters and the invoice on 12/14/2010 and neither of which were returned.  
    Any past due invoices are automatically generated if the initial payment is not received within a month.  A past due notice was sent out on 2/1/2011.  We made a follow up call on 2/18/2011 to inquire about payment.  On this call is when we were alerted to the fact that the order was not received and that Cheryl was not authorized to order.  The representative did cancel the invoice and cleared out the balance owed.  No further invoices have been sent out.
    We have added this company to our Do Not Call list so that future incidences will be avoided.
    We do apologize for any misunderstanding that has taken place and regret any inconvenience that may have been caused.

Sincerely,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]