Subject: Re: Double Charge
From: "LLPS Customer Service" <[email-masked]>
To: "Paypal, PODD" <[email-masked]>
Date: Thu, 24 Feb 2011 16:28:47 -0500

Kristin,
Please go ahead and issue a credit on the transaction below.  Also, Amber should already be a secondary on our account.  She does log in with a separate user and password.  Let me know if you have any questions regarding this matter.
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 
  ----- Original Message ----- 
  From: Paypal, PODD 
  To: [email-masked] 
  Sent: Thursday, February 24, 2011 12:48 PM
  Subject: FW: Double Charge

  Dear Michael Bishop (Amber),

  Thanks for contacting PayPal regarding a duplicate charge issue.  In addition to the below transaction, I found VSJD6C7B0930 for the same customer, same amount, approximately 1 ½ minutes earlier.  (This may indicate that the customer clicked twice or something of that nature.)  If the customer only intended to place one order, it is just a matter of refunding one of the transactions.

  If you have further questions or concerns, please contact us via this email address as we must discuss account specific information through an email address associated with the account.

  Thank you,

  Kristin / Associate Account Manager, Merchant Services

  M - F 7:30 am - 4:00 pm CST

  Merchant Service: 888.215.5506 or 866-837-1851

       7700 Eastport Parkway

        La Vista, NE 68128

   

  From: Amber Blais [mailto:[email-masked]] 
  Sent: Thursday, February 24, 2011 10:31 AM
  To: Paypal, PODD
  Subject: Double Charge

  This customer called us today saying that they had two charges on there account. TRANS# VRFD6D7CCE27. Could someone please check on this for me.

   

  Thank You

  Amber Blais 

  Labor Law Poster Service