Subject: feedback on recordings
From: "Mike" <[email-masked]>
To: "Josh Bridges" <[email-masked]>
Date: Mon, 19 May 2008 12:13:37 -0400

Josh,
Only a couple of things on these recording.  
    The first is that both of the orders were registered under different users.  It kind of defeats the purpose of having separate log-ins if people are going to use someone else's user name.  It also causes inaccuracies in any reporting tied to the users.  My reps are on commissions and have bonuses tied to their sales so there is no way they are giving their money to someone else.  Order 455401 was registered under Garry D. but was a female who called herself Mary and the other was under Susana P. but was a male who said their name was Steven FYI.  Not a big deal but for accuracy purposes can you please make sure the reps use their own log-ins?...thanks.
    Second thing is tied to verification of the address on the order.  The customer did indicate that they had moved.  The rep recorded the change on the shipping side but not on the billing side.  The invoice ended up coming back which got corrected.  The reps need to understand that the front end of the process changes the Billing and copies whatever they filled in to the Shipping address.  Steve must not have known this.  Fortunately the recording was good verification of the sale.  We received payment today for that account.  Thanks for you help on that.
    I appreciate your help on getting things communicated.  Let me know if you have any questions and/or comments regarding this.

Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]