Subject: Re: ACH Dispute (Prospect Smarter: ACH Login: laborlaw)
From: "Mike" <[email-masked]>
To: "Hotchkiss, Annabelle" <[email-masked]>
Date: Thu, 1 Feb 2007 18:15:33 -0500

MessageTo whom it may concern:
Unfortunately we do not have a signed authorization for this order since the order was placed with our sales rep over the phone.  Please note that the only way that we could have the account and routing of this customer is if this information was given to us.  Charlotte Knowles called in on January 2nd to place an order for Labor Law Posters.  However, they may not recognize the charge because the name on the account still has our IT offices title on it.  We are working to get this updated.  Please see attached document which is a copy of the customers order details.  We will also place a phone call to the customer to give an explanation of the transaction.  If there are any further questions or concerns, please feel free to contact us directly at 877-321-4144 and you may reference order #254622.
Thank you,
Michael Bishop
Operations Manager -LLPS
  ----- Original Message ----- 
  From: Hotchkiss, Annabelle 
  To: [email-masked] 
  Cc: [email-masked] ; [email-masked] 
  Sent: Thursday, February 01, 2007 5:30 PM
  Subject: ACH Dispute (Prospect Smarter: ACH Login: laborlaw)

   
    ATTN:  Joseph Fata/Michael Bishop

    You have been identified as the billing contact for company name Prospect Smarter.  

    Company name, KC Transport Inc is disputing charges in the amount of $67.25.  Their representative stated that this transaction was not an authorized debit from ABA# 061000052;   Acct# 3271475651.  Details of this transaction are provided below.  This request is made pursuant to Section 4.1.1 of the NACHA operating rules.

    Please provide a copy of a signed authorization from this customer to debit his account.  If you can provide this, please call Lillie Riley (Wells Fargo Bank) at 612-215-0222.  She is also copied on this email. 

    If a copy of signed authorization can not be provided by 02/22/07, Wells Fargo/PayPal will debit from your company's ACH Payments Processing account with PayPal (login: laborlaw)the amount of $67.25. 

          VRCD0D5034CC 

     

          Request Data 
         
          Trans ID: 
         VRCD0D5034CC
         Merchant: 
         laborlaw
         
          Timestamp: 
         2007-01-02 13:14:20
         Trans Type: 
         Sale
         
          Duration: 
         0.00
         Tender Type: 
         Checking
         
          Client IP: 
         71.206.96.82
         Account Number: 
         XXXXXXXX5651
         
          Client Version: 
         3.07
         Expiration: 
         n/a 
         
          ABA #: 
         061000052
         Cust Ref#: 

          AVS Street: 
          
         Amount: 
         $67.25
         
          AVS Zip: 
          
         Email: 

          Comment1: 
          
         Comment2: 

           

          

          

     

          Results 
         
          Result Code: 
         0
         Response Message: 
         Approved
         
          Status Code: 
         P03
         Description: 
         Submitted
         
          Descriptor: 
         LABORLAWPOSTERS
         Resubmission Status: 

          Transaction Format: 
         CCD

         
          Orig Trans ID: 

          
         
          Batch ID: 
         4433

         
          Merchant Transaction Results 
         
          Date to Settle: 
         2007-01-07 13:14:20
         Settlement Date: 
         2007-01-07 19:00:06
         
          Settle Status: 
         Settlement Complete
         Merchant Batch ID: 
         4436

     

    Regards,

    Annabelle Hotchkiss

    Sales Administrator

    Sales Operations

    Paypal - an eBay Company

    (408) 967-4044

    PayPal is the world's trusted way to pay and get paid online.  Manage your business all in one place with Website Payments Standard or Website Payments Pro - no separate merchant account required.   Already have an internet merchant account?  Then there's Payflow Pro, the most trusted, secure and reliable gateway.  No matter which solution you choose, you can grow your business and increase your sales by tapping into PayPal's more than 100 million accounts.

----------------------------------------------------------------------------

    From: [email-masked] [mailto:[email-masked]] 
    Sent: Wednesday, January 31, 2007 12:56 PM
    To: Hotchkiss, Annabelle
    Subject: Request for authorization

    Hello Annabelle, 

    I am requesting a copy of authorization for: 

    Individual name:  KC Transport Inc 
    Account #: 3271475651 
    Effective Date: 01/03/2007 
    Debit Amount: $67.25 
    Individual ID: R0223360204 
    Company ID 3770406822 
    Trace #; 091000010000066 
    Company Name: Prospect Smarter 

    The customer is stating that this transaction is not authorized. 

    Thanks 

    Lillie Riley 
    Wells Fargo ACH 
    Ph# 612-215-0222 
    Fax# 612-667-2154