Subject: Re: BBB Complaint Case#65003179(Ref#95-47023159-65003179-16-12750)
From: "Mike" <[email-masked]>
To: "BBB PROB - BBB of Western Michigan" <[email-masked]>
Date: Tue, 9 Mar 2010 15:24:00 -0500

Thanks a lot Terry.  Let me know if need anything further.
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 
  ----- Original Message ----- 
  From: BBB PROB - BBB of Western Michigan 
  To: 'Mike' 
  Sent: Tuesday, March 09, 2010 2:05 PM
  Subject: RE: BBB Complaint Case#65003179(Ref#95-47023159-65003179-16-12750)

  Thank you for your e-mail.  We do not have this complaint on file at our office yet; we will contact the Sacramento BBB directly regarding this issue.

  By national BBB policy, all complaints for a specific company should be forwarded to the BBB servicing the area in which the company is located.  I’m not sure why the Sacramento BBB would have processed the complaint there (unless you are using an address in their area), but is should have been sent here for processing.

  Incidentally, we did revise the status for the unanswered complaints in file at out office; there are no longer any unanswered complaints being reported.

  Sincerely,

  Terry Glenn | Trade Practice Supervisor

  Tel:  616-774-8236

  Fax:  616-774-2014

  [email-masked]  

  www.bbb.org | Start With Trust

  BBB of Western Michigan, Inc.

  40 Pearl NW STE 354

  Grand Rapids MI 49503-3026

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  From: Mike [mailto:[email-masked]] 
  Sent: Tuesday, March 09, 2010 10:32 AM
  To: [email-masked]
  Subject: Fw: BBB Complaint Case#65003179(Ref#95-47023159-65003179-16-12750)

  Terry,

  I had spoken to Brandy Silvernail about the complaint below.  She sent me this link so I could respond but it has not worked and she has yet to respond to my email informing her of that.  She had said that she would be forwarding any future complaints to you as well so that everything could be handled through one office.  I am not certain if you received any notification of this one but we have resolved it with the customer.  It was for a Bruce Bentz of Raymus Homes in Manteca, CA (Order #976568).  They apparently had not received their order and so we reshipped it UPS (and they have received it).

  I guess if you need to contact them at the BBB of NW Sacramento, their phone number is 916-443-6843.  Much appreciated!

  Thank you,
  Michael Bishop
  Labor Law Poster Service
  Phone 877-321-4144
  Fax 888-442-4144
  [email-masked] 

  ----- Original Message ----- 

  From: Better Business Bureau 

  To: Mr Michael Bishop 

  Sent: Thursday, March 04, 2010 8:50 AM

  Subject: BBB Complaint Case#65003179(Ref#95-47023159-65003179-16-12750)

  Dear Mr Bishop:

  Please find another copy of the above-referenced customer complaint. Our records show that this complaint was forwarded to your office, follow-up reminders sent, and as we received no response from your company, the complaint was subsequently closed as â€œunansweredâ€. 

  Thank you for your review of this complaint here. Please provide a written statement of your companyâ€™s position so that we might complete our file records on this matter.

  Please donâ€™t hesitate to call me with any questions.

  Sincerely,

  BBB Service Representative

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