Subject: Order fixes
From: "Mike" <[email-masked]>
To: "Sue Beimesche" <[email-masked]>
Date: Wed, 18 Nov 2009 09:25:41 -0500

Sue,
I have 2 orders that came over a day apart.  Same company and info with slightly different product information.  The customer said they only agreed to 2 csets but received the 2 orders.  Can you find out why we would have received 2 orders (and confirmations) for this customer.  The orders are as follows:
      Company 108846072: MOTHER HUBBARD CHILD CARE CTR  
      Phone 302-368-7584  
      Campaign 2009-09T Full List 
      Order Number 987471  
      Keycode A12503245044  
      Order Type Phone 
      Order Status Shipped  
      Sales Person Telemarketing  
      Commission  
      Created On 11-09-2009 11:42 AM  
      Shipping Method UPS Ground  
      Tracking Number 2009-11-09 1Z5A282E0342959749 
     
      Shipping Address KAREN RICE
      MOTHER HUBBARD CHILD CARE CTR
      2050 S COLLEGE AVE 
      NEWARK, DE 19702 
      Shipped On 11-09-2009  
      Shipping Notes  
Item Details
      Product Quantity Price   
      392: 2010 Complete Set(s) of Fed and State Posters-DE 1 $59.50   
      393: 2010 Complete Set(s) of Fed and State-DE (add'l) 1 $52.50   
      592: Large Discount 2 ($40.00)   
      392: 2010 Complete Set(s) of Fed and State Posters-DE 1 $59.50   
      Tax (0 %) $0.00   
      Shipping $19.25   
      Order Total $150.75   
Payment Details
        Date Entered By Transaction Type Payment Info TransactionID Amount 
      This order has no payment entries 
      Order Total $150.75 
      Amount Owed $150.75 
Order Notes
      Note Entered By Date 
      Telemarketing Reference Number: 4880b188 Telemarketing  2009-11-09 11:42 AM 

__________________________________________________________
      Company 108846072: MOTHER HUBBARD CHILD CARE CTR  
      Phone 302-368-7584  
      Campaign 2009-09T Full List 
      Order Number 987959  
      Keycode A12503245044  
      Order Type Phone 
      Order Status Shipped  
      Sales Person Telemarketing  
      Commission  
      Created On 11-10-2009 10:09 AM  
      Shipping Method UPS Ground  
      Tracking Number 2009-11-10 1Z5A282E0341510804 
     
      Shipping Address KAREN RICE
      MOTHER HUBBARD CHILD CARE CTR
      2050 S COLLEGE AVE 
      NEWARK, DE 19702 
      Shipped On 11-10-2009  
      Shipping Notes  
Item Details
      Product Quantity Price   
      392: 2010 Complete Set(s) of Fed and State Posters-DE 1 $59.50   
      393: 2010 Complete Set(s) of Fed and State-DE (add'l) 1 $52.50   
      592: Large Discount 2 ($40.00)   
      Tax (0 %) $0.00   
      Shipping $13.50   
      Order Total $85.50   
Payment Details
        Date Entered By Transaction Type Payment Info TransactionID Amount 
      This order has no payment entries 
      Order Total $85.50 
      Amount Owed $85.50 
Order Notes
      Note Entered By Date 
      Telemarketing Reference Number: fa4eb05c Telemarketing  2009-11-10 10:09 AM 

Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]