Subject: multiple charges
From: "Mike" <[email-masked]>
To: "David Lynch" <[email-masked]>
Date: Tue, 8 Jan 2008 10:40:09 -0500

David,
I have a strange situation for you.  A customer called in stating they have been charged 3 times.  My first thought was that the order was put in three times.  However, we only have one order in our system and if you look at the report for this credit card, there are 3 separate times and several minutes apart.  How could this have happened?  We have the last of these 3 transactions recorded as the sale.  I spoke to the rep who took the call.  She reminded that this was a day when we were having problems with our system and that she had hit the back button once.  She said she only did that once.  Anyway, it probably the fault of our system but can you check it to see if there is anything else that might have transpired. 
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]