Subject: Re: #116409 - Training Sale?
From: "Mike" <[email-masked]>
To: "Ryan Dooley" <[email-masked]>
Date: Mon, 18 Apr 2011 15:56:50 -0400

This is one of those things where the system should somehow flag the user.  I am not certain but the customer probably called in with the invoice number and Carlos just paid what was in front of him.  Maybe something that we can bring up for system improvements.
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 
  ----- Original Message ----- 
  From: Ryan Dooley 
  To: Mike 
  Sent: Monday, April 18, 2011 2:30 PM
  Subject: Re: #116409 - Training Sale?

  How about #1164409

  On Mon, Apr 18, 2011 at 1:45 PM, Ryan Dooley <[email-masked]> wrote:

    Mike,

    I think this would be good to go over with Carlos.  The customer called in to take care of their balance on the 1st; the day after a collection call was made.  However, when they called, we only took payment on 1 account, when indeed we could have captured payment on both unpaid accounts.  Rene called back today and got the 2nd account paid, but maybe something Carlos could have gotten on the inbound call?  

    Thank you.