Subject: need help with a customers transactions
From: "Mike" <[email-masked]>
To: "David Lynch" <[email-masked]>
Date: Tue, 29 Jul 2008 17:12:00 -0400

David,
I have a customer who called in and stated they were charged 3 times on her credit card.  I looked up the credit card and could see 3 transactions but 1 "timed out".  Is it possible that the transaction could have gone through but the system recorded it differently?  Here are the transaction IDs: 
EPFP2CADE87E - approved (result code: 0)
EPFP2CADE988 - timed out (Result code: 104)
EPCP2CADEB3B - approved (result code: 0)
The customer is faxing me over proof.  Can you look a little deeper into this for me in the meantime?
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked]