Subject: Re: HP PageWide XL 8000
From: Joey Sheets <[email-masked]>
To: Michael B <[email-masked]>
Date: Wed, 17 May 2017 10:42:12 -0400

Hi Don,

Here are the reason we made the decision we made.

1.) Price, you got beat by $8,000+
2.) History, are KIP purchase and install with Konica was not good
3.) Experience, we are buying it from a company that has sold and installed
dozens of this exact machine
4.) Maintenance, this became a non factor since we are not getting a
maintenance contract.

I hope you can understand our reasons, none of those reasons are anything
against you personally, and if those reasons didn't exist we would have
bought it from you.

On Wed, May 17, 2017 at 10:15 AM, Donald Delabbio <
[email-masked]> wrote:

> Hey Michael
>  We work directly with HP?  So I am confused.   Susan Had contacted me and
> she had heard from one of her counterparts in Florida  that you were
> securing your equipment from a agent reseller in Florida Not HP direct.  As
> we discussed in our meeting We can provide full service as well as if you
> want service directly from HP. But our special service rates and 6 month
> extended warranty was more cost effective than the service from HP Direct
> was offering.
> So I am confused.   I would like to discuss with you before the equipment
> is delivered.  I think your making a mistake. Just want to make sure you
> are getting the facts straight. And until the equipment is delivered any
> order can be cancelled.  Maybe we should get a conference call with Steve
> included to make sure everyone is on the same page.
> Lets talk 586-929-4073 <(586)%20929-4073>
> Thanks
> Don
>
> On Mon, May 15, 2017 at 1:47 PM, Michael B <[email-masked]> wrote:
>
>> Hello Don.
>> I apologize for not responding sooner. We are in the process of
>> rearranging our offices and I have been, and still am focused on that
>> project. I was just recently informed by the owners that they have made a
>> decision to move ahead with the purchase of the HP but we will be doing
>> that directly through HP. Please understand that there is nothing you did
>> wrong in the process. The owners just felt that they would rather deal
>> directly with HP then through Konica Minolta for the purchase and service
>> of the equipment. If there are any changes in those plans, I will be sure
>> to get in touch with you. Your efforts are greatly appreciated and I wish
>> you the best.
>> Thank you,
>> Michael B
>> LLPS
>>
>> *From:* Donald Delabbio <[email-masked]>
>> *Sent:* Friday, May 12, 2017 4:26 PM
>> *To:* Michael B <[email-masked]> ; Colling, Susan
>> <[email-masked]>
>> *Cc:* Joey Sheets <[email-masked]>
>> *Subject:* Re: HP PageWide XL 8000
>>
>> Hi Michael,
>> I would like to set up a time to come out and talk with you.  I  have
>> called you 3 times this week, I don't want to be a pest just trying to make
>> sure I can meet your needs,  I have been selling for over 30 years and
>> usually when a customer goes silent that is not a good sign.  If something
>> is still not clear or you have unanswered questions or concerns, I would
>> like to talk with you about what those are ?  If it is not true and you
>> have just been busy  then I would still like to meet with you and discuss
>> next steps.  Have a nice weekend and I look forward to talking with you
>> next week.
>> Thanks
>> Don
>>
>> On Thu, Apr 27, 2017 at 8:58 AM, Donald Delabbio <
>> [email-masked]> wrote:
>>
>>> Thanks for the up date Michael
>>> Don
>>>
>>> On Thu, Apr 27, 2017 at 8:19 AM, Michael B <[email-masked]>
>>> wrote:
>>>
>>>> Hello Don.
>>>> Everything is still being decided. Will let you know as things progress.
>>>> Thank you,
>>>> Michael B
>>>> LLPS
>>>>
>>>> *From:* Donald Delabbio <[email-masked]>
>>>> *Sent:* Wednesday, April 26, 2017 12:49 PM
>>>> *To:* Michael B <[email-masked]>
>>>> *Cc:* Joey Sheets <[email-masked]>
>>>> *Subject:* Re: HP PageWide XL 8000
>>>>
>>>> Hi Michael and Joey,
>>>> Any word on when you are going to pull the trigger.  Remember we are
>>>> running about 30 days delivery.  If you have a particular date in mind that
>>>> you want the equipment delivered, we can sign the order now and schedule
>>>> delivery on that date  to make sure you get the equipment when you want.
>>>> Let Me know.
>>>> Thanks
>>>> Don
>>>>
>>>> On Mon, Apr 17, 2017 at 9:33 AM, Donald Delabbio <
>>>> [email-masked]> wrote:
>>>>
>>>>> Okay thanks Michael
>>>>>
>>>>> On Mon, Apr 17, 2017 at 9:27 AM, Michael B <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Don.
>>>>>> I won't be able to make that time tomorrow as I have something else
>>>>>> scheduled at that time.
>>>>>> Thank you,
>>>>>> Michael B
>>>>>> LLPS
>>>>>>
>>>>>> *From:* Donald Delabbio <[email-masked]>
>>>>>> *Sent:* Monday, April 17, 2017 9:21 AM
>>>>>> *To:* Michael B <[email-masked]>
>>>>>> *Cc:* Joey Sheets <[email-masked]>
>>>>>> *Subject:* Re: HP PageWide XL 8000
>>>>>>
>>>>>> Hi Michael and Joey,
>>>>>> I have Susans counter part traveling with me in Lansing tomorrow is
>>>>>> it okay if we stop by he just wants to meet you and say hi, probably be
>>>>>> around 11:30 I have a 10 am appointment and we would stop over after that.
>>>>>>
>>>>>> Thanks
>>>>>> Don
>>>>>>
>>>>>> On Tue, Apr 11, 2017 at 9:42 AM, Donald Delabbio <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mike, and Joey,
>>>>>>> I will be in Lansing on the 18th  I have a couple of other
>>>>>>> appointments in the area, I am traveling with the Hp Rep Susans counter
>>>>>>> part Bruce he was wondering if it would be okay to stop by and visit with
>>>>>>> you guys for a few minutes.
>>>>>>> Thanks
>>>>>>> Don
>>>>>>>
>>>>>>> On Fri, Mar 31, 2017 at 1:23 PM, Donald Delabbio <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Okay Michael,
>>>>>>>> Have a great weekend.
>>>>>>>> Don
>>>>>>>>
>>>>>>>> On Fri, Mar 31, 2017 at 12:34 PM, Michael B <[email-masked]
>>>>>>>> > wrote:
>>>>>>>>
>>>>>>>>> Hello Don.
>>>>>>>>> No decision has been made to move forward now with the purchase or
>>>>>>>>> lease. I will let you know how things are progressing.
>>>>>>>>> Thank you,
>>>>>>>>> Michael B
>>>>>>>>> LLPS
>>>>>>>>>
>>>>>>>>> *From:* Donald Delabbio <[email-masked]>
>>>>>>>>> *Sent:* Thursday, March 30, 2017 2:49 PM
>>>>>>>>> *To:* Michael B <[email-masked]>
>>>>>>>>> *Cc:* Colling, Susan <[email-masked]> ; Joey Sheets
>>>>>>>>> <[email-masked]>
>>>>>>>>> *Subject:* Re: HP PageWide XL 8000
>>>>>>>>>
>>>>>>>>> Hi Michael,
>>>>>>>>> Any word from your owners,  I don't want you guys to miss out on
>>>>>>>>> these promos that are available for March order signature.  Just the
>>>>>>>>> discount alone is a free set of drawers, not to mention the 6 month
>>>>>>>>> warranty.
>>>>>>>>> Thanks
>>>>>>>>> Don
>>>>>>>>>
>>>>>>>>> On Tue, Mar 28, 2017 at 4:00 PM, Donald Delabbio <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Michael,
>>>>>>>>>> Any progress from your meeting today? Let me know.
>>>>>>>>>> Thanks
>>>>>>>>>> Don
>>>>>>>>>>
>>>>>>>>>> On Mon, Mar 27, 2017 at 4:19 PM, Donald Delabbio <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Okay Michael,
>>>>>>>>>>> Thanks for the up date any news as to which way you are leaning
>>>>>>>>>>> regarding purchase or lease?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Mar 27, 2017 at 4:07 PM, Michael B <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Don.
>>>>>>>>>>>> I did speak with Susan earlier today. The main question I had
>>>>>>>>>>>> for her was about service and about the drawers. We are possibly wanting to
>>>>>>>>>>>> start with 2 drawers and add more later and I wanted to make sure that was
>>>>>>>>>>>> an option. It is but would add expenses on the installation of the
>>>>>>>>>>>> additional drawer if we went that route. We will have another meeting
>>>>>>>>>>>> tomorrow morning and will let you know how things are progressing.
>>>>>>>>>>>> Thank you,
>>>>>>>>>>>> Michael B
>>>>>>>>>>>> LLPS
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Donald Delabbio <[email-masked]>
>>>>>>>>>>>> *Sent:* Monday, March 27, 2017 1:31 PM
>>>>>>>>>>>> *To:* Colling, Susan <[email-masked]>
>>>>>>>>>>>> *Cc:* Joey Sheets <[email-masked]> ; Michael B
>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>> *Subject:* Re: HP PageWide XL 8000
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Mike and Joey,
>>>>>>>>>>>> I hope you had a great weekend (beautiful sunny days!) Ha!  I
>>>>>>>>>>>> am following up to see how the meeting went on Friday and moving forward
>>>>>>>>>>>> are you planning to lease or purchase?  If you can let me know then I can
>>>>>>>>>>>> get the proper paper work prepared for you. The incentives are for March
>>>>>>>>>>>> order timeline. And those incentives are:
>>>>>>>>>>>> 1) 6 month warranty
>>>>>>>>>>>> 2) Hardware discount $3,347.00
>>>>>>>>>>>> 3) reduced maintenance monthly cost down to $600 a month if you
>>>>>>>>>>>> decide to go with the full service maintenance.
>>>>>>>>>>>> Let me know if you have any questions or concerns, I asked
>>>>>>>>>>>> Susan to reach out to you in case you had any product specific questions.
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Don
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Mar 24, 2017 at 4:19 PM, Colling, Susan <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Mike/Joey,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Happy Friday!
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Don left me a message and asked me to call you guys, as you
>>>>>>>>>>>>> had a configuration question?  I called about 2 hours ago and I asked the
>>>>>>>>>>>>> lady who picked up to let you both know I called.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> When you get a chance give me a call at the number listed
>>>>>>>>>>>>> below.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Susan Colling*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *HP PageWide XL - Large Format Specialist *| *HP Inc.*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mobile: 224-434-8994 <(224)%20434-8994>*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <http://www.hp.com/go/pagewidexl>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *www.hp.com/go/PageWideXL <http://www.hp.com/go/PageWideXL>*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Don Delabbio*
>>>>>>>>>>>> *Commercial Print specialist.*
>>>>>>>>>>>>
>>>>>>>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>>>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>>>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>>>>>>>
>>>>>>>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> *Don Delabbio*
>>>>>>>>>>> *Commercial Print specialist.*
>>>>>>>>>>>
>>>>>>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>>>>>>
>>>>>>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Don Delabbio*
>>>>>>>>>> *Commercial Print specialist.*
>>>>>>>>>>
>>>>>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>>>>>
>>>>>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Don Delabbio*
>>>>>>>>> *Commercial Print specialist.*
>>>>>>>>>
>>>>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>>>>
>>>>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Don Delabbio*
>>>>>>>> *Commercial Print specialist.*
>>>>>>>>
>>>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>>>
>>>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Don Delabbio*
>>>>>>> *Commercial Print specialist.*
>>>>>>>
>>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>>
>>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Don Delabbio*
>>>>>> *Commercial Print specialist.*
>>>>>>
>>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>>
>>>>>> *Visit us: Count on Konica Minolta*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Don Delabbio*
>>>>> *Commercial Print specialist.*
>>>>>
>>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>>
>>>>> *Visit us: Count on Konica Minolta*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Don Delabbio*
>>>> *Commercial Print specialist.*
>>>>
>>>> *Konica Minolta Business solutions U.S.A, INC.*
>>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>>
>>>> *Visit us: Count on Konica Minolta*
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> *Don Delabbio*
>>> *Commercial Print specialist.*
>>>
>>> *Konica Minolta Business solutions U.S.A, INC.*
>>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>>
>>> *Visit us: Count on Konica Minolta*
>>>
>>>
>>>
>>>
>>
>>
>> --
>>
>> *Don Delabbio*
>> *Commercial Print specialist.*
>>
>> *Konica Minolta Business solutions U.S.A, INC.*
>> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
>> *Mobile 586-929-4073 <(586)%20929-4073>*
>>
>> *Visit us: Count on Konica Minolta*
>>
>>
>>
>>
>
>
> --
>
> *Don Delabbio*
> *Commercial Print specialist.*
>
> *Konica Minolta Business solutions U.S.A, INC.*
> *2851 High Meadow Circle, Suite 170 Auburn Hills, Mi 48326*
> *Mobile 586-929-4073 <(586)%20929-4073>*
>
> *Visit us: Count on Konica Minolta*
>
>
>
>