Subject: RE:
From: "Mawhinney, Rob D. (FLINT,MICHIGAN)" <[email-masked]>
To: Michael B <[email-masked]>
Cc: "Wendt, Christopher J. (FLINT,MICHIGAN)" <[email-masked]>
Date: Thu, 25 Sep 2014 15:46:24 +0000

Thanks for the update Mike.

Hopefully the parts make the difference that we are all hoping for. As far as the Roll Bond, we still have 14 cartons of product on our shelf and we will order more the second we know that it's running for you and everything is resolved. Of course we will beef our inventory back up as well for quicker turnaround and back up support on which ever product you end up going with.

Please keep us posted and thanks again.

Rob

From: Michael B [mailto:[email-masked]]
Sent: Thursday, September 25, 2014 11:28 AM
To: Mawhinney, Rob D. (FLINT,MICHIGAN); CJ (Christopher) Wendt
Subject: Re:

Hello Rob and CJ.
I just heard back from K-M and it does appear that the problem does point to the machine.  They ran a couple rolls on their demo unit and had no problems at all.  They actually found there was a similar problem with the same model machine at a different location.  It has something to do with the tension on some feed rolls.  They have some new parts ordered which should be in tomorrow.  We have decided to continue with production and use the RB product.  The Deitgen actually quality wise is not as good as the RB (when it does finish).  It has some strange curling tendencies and doesn't seem to feed as well into the laminator.  Of course we have only had 1 roll to check each time it was sent.  We should be able to confirm that once we can get the 8 rolls in and run a couple rolls back-to-back.  We can still test out the Alameda product as well but we will probably keep RB.  I am not sure what you have on hand but we have we have about 30 full rolls left now (plus the partial rolls which we intend to use once the machine is working properly).  We use about 8-12 per day when the machine is running perfectly.  If the lead time is a week, we should probably get another batch ordered up so we don't completely run all sources out.  Let me know your thoughts and how you plan to proceed.
Thank you,
Michael B
LLPS

From: Mawhinney, Rob D. (FLINT,MICHIGAN)<mailto:[email-masked]>
Sent: Wednesday, September 24, 2014 5:01 PM
To: Michael B<mailto:[email-masked]>
Cc: Wendt, Christopher J. (FLINT,MICHIGAN)<mailto:[email-masked]>
Subject: RE:

Mike,

The product that is working well which is the Deitgen, you should see 8 rolls of very soon. We don't have anything else on order yet, because we don't want to bring in more of the Roll Bond if it's going to continue to give you problems.

If the paper from Roll Bond is the problem, or simply isn't working either way, we would be picking up and crediting any un-used rolls. Beyond that, we would need something from you stating what you are looking for from the mill and they would then be involved in the potential credit for that. Keep in mind that they have already told us that the product returned to them tested out fine for them (they have tested for moisture content, but are still testing for other possible issues). I know you have to keep production going, but returning the partial rolls may become difficult.

I hadn't heard back from you, but did the other roll of Deitgen also run with no issues? Remember to that I have Alameda sending you 1 or 2 rolls for samples as well. They were priced pretty good, so it if runs good, it may be another viable option.

Let myself or C.J. know what you want us to order and we will handle it immediately.

Rob

From: Michael B [mailto:[email-masked]]
Sent: Wednesday, September 24, 2014 3:51 PM
To: Mawhinney, Rob D. (FLINT,MICHIGAN)
Subject: Re:

Rob,
I was thinking that we are going to be needing more paper either way.  Are you planning on getting a new batch in from RB soon?  We are trying to use what we have now and are still getting a lot of the same results but we have to have production.  If we do find that it is a problem with the paper, we can square up later.  If it is the machine, once they make the repairs, we then should be able to finish up those incomplete rolls.  Either way, we will probably burn through what we have by the end of the week.
Thank you,
Michael B
LLPS

From: Mawhinney, Rob D. (FLINT,MICHIGAN)<mailto:[email-masked]>
Sent: Wednesday, September 24, 2014 1:38 PM
To: Michael B<mailto:[email-masked]>
Cc: Wendt, Christopher J. (FLINT,MICHIGAN)<mailto:[email-masked]>
Subject: RE:

Mike,

We did in fact hear back from them and the product that they received tested out alright for them. I think the best thing we can do is what you have already done which is have KM try them on another machine to see if they have the same issues.

That should give us pretty solid information as to product issues vs the possible equipment issues. Also, did you get a chance to try the other roll of Dietgen that was shipped?

Just 2 or 3 minutes ago I also got confirmation that Alameda does have some samples coming out to you as well, so that will give us a solid 3rd option.

Thanks,
Rob

From: Michael B [mailto:[email-masked]]
Sent: Wednesday, September 24, 2014 1:05 PM
To: Wendt, Christopher J. (FLINT,MICHIGAN)
Cc: Mawhinney, Rob D. (FLINT,MICHIGAN)
Subject: Re:

Any word from RB about what they found out about what I sent back to them?  They should have received a case last week.  I had KM come in yesterday and they are looking further into things as well.  They took some of the rolls to try on another machine to see if the problem duplicates.  If it does, we know that it is in fact the paper and we will need replacements for all we have in stock now.  Let me know what you find out on your end.
Thank you,
Michael B
LLPS

From: Wendt, Christopher J. (FLINT,MICHIGAN)<mailto:[email-masked]>
Sent: Tuesday, September 23, 2014 8:15 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Mawhinney, Rob D. (FLINT,MICHIGAN)<mailto:[email-masked]>

Mike I got this E-Mail this morning...

Good morning,

  I sent this to Rob, but got a notice back that he is out today.
I apologize, but we were not able to get this out on the UPS truck. I wanted to let you know first thing since they had folks coming in. Please let me know if you want these rolls delivered tomorrow.

Jennifer Price
Roll Bond Converting
Customer Service Supervisor
[email-masked]<mailto:[email-masked]>
972-866-0880 x237

C.J. Wendt, Flint MDC Supervisor

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