COMPLAINT # 37083646 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Jenniffer Beauchesne	DAY PHONE: 857 333-0465
ADDRESS:	9 Laurel Lane 	EVE PHONE: 857 333-0465
	Burlington, MA
	01903	EMAIL: rescomfp@yahoo.com
$ VALUE:	$158.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Customer Service Issues	
OPENED	01 April 2019	CLOSE CODE: 150 - Answered
CLOSED	13 May 2019	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Diane VanderMark	 

NATURE OF DISPUTE: The company is fraudulent it represents itself as an entity of the Commonwealth Of Massachusetts Secretary of states office and told me our business was going to be dissolved if we didn't pay for corporate minutes  , when I called to make sure I was paying the proper people they assured me I was , that was March 21 2019 . On 4/01/2019 I received a letter from the actual office of William Galvin stating we owed them for late fees of Dissolution of our business , I called the Secretary of State department and they told me that he gets this same phone call every day regarding these people , this has got to stop now , I do hope there is something you can do ?
Product_Or_Service: An empty binder 

DESIRED RESOLUTION: DesiredSettlementID: Other (requires explanation)
I would like to be refunded our money from Massachusetts Council For Corporations and they should be shut down for lying and deceiving business owners and stop them from taking other peoples money over and over 

BUSINESS RESPONSE:     On 4/30/2019, our company received notice that this complaint had been closed. Unfortunately, this is the first time time we were made aware of this complaint and have not had the opportunity to respond until now. Regardless, we do regret that this matter could not have been answered in a more timely manner. 
    We do apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholders and director meetings. The product we offer is a corporate record book for the purpose of electing corporate officers and directors, without a meeting. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. Our services do not include the preparation or filing of any state registrations, renewals or annual reports for the corporation. According to our records, an order was received/processed for a Corporate Records book on 3/21/19. The order form was signed by Vincent DeCarlo. A refund was requested on 4/1/19 and a check was mailed out that same day. Our records do not show any further correspondence was made to our company in regards to this matter since 4/1/19. We have added RESCOM FIRE PROTECTION, INC. to our Do Not Contact lists so that future contact will be halted. If there are any additional questions or concerns, please contact our Customer Service department at 888-408-0886. We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

04/01/2019	  web	BBB	Case Received by BBB
04/02/2019	  Otto	BBB	Case Reviewed by BBB
04/02/2019	  04tg	EMAIL	Send Acknowledgement to Consumer
04/02/2019	  Otto	EMAIL	Notify Business of Dispute
04/18/2019	  OttO	BBB	No response to first notice to business
04/18/2019	  OttO	EMAIL	Reminder of Dispute to Business
04/29/2019	  OttO	BBB	No Response received from Business on 2nd Notice
04/29/2019	  10DV	BBB	Inform Consumer No Response from Business
04/29/2019	  Otto	EMAIL	Inform Consumer - Case Closed UNANSWERED
04/29/2019	  Otto	EMAIL	Inform Business - Case Closed UNANSWERED
04/29/2019	  Otto	BBB	Case Closed - UNANSWERED
05/02/2019	  10DV	BBB	ReOpen the Complaint
05/02/2019	  10DV	BBB	RECEIVE BUSINESS RESPONSE :     On 4/30/2019, our company received notice that this complaint had been closed. Unfortunately, this is the first time time we were made aware of this complaint and have not had the opportunity to respond until now. Regardless, we do regret that this matter could not have been answered in a more timely manner. 
	    We do apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholders and director meetings. The product we offer is a corporate record book for the purpose of electing corporate officers and directors, without a meeting. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. Our services do not include the preparation or filing of any state registrations, renewals or annual reports for the corporation. According to our records, an order was received/processed for a Corporate Records book on 3/21/19. The order form was signed by Vincent DeCarlo. A refund was requested on 4/1/19 and a check was mailed out that same day. Our records do not show any further correspondence was made to our company in regards to this matter since 4/1/19. We have added RESCOM FIRE PROTECTION, INC. to our Do Not Contact lists so that future contact will be halted. If there are any additional questions or concerns, please contact our Customer Service department at 888-408-0886. We do regret any misunderstanding or any inconvenience that may have occurred.
05/02/2019	  10DV	EMAIL	Forward Business response to Consumer
05/13/2019	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
05/13/2019	  OttO	MAIL	Inform Business - Case Closed ASSUMED RESOLVED
05/13/2019	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37068557 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Lynn Cothron	DAY PHONE: 615 666-5034
ADDRESS:	1203 Scottsville Rd P.O. Box 236	EVE PHONE: 615 644-0100
	Lafayette, TN
	37083	EMAIL: ljcdentist@gmail.com
$ VALUE:	$0.00	FAX: 6156668881
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Sales Practice Issues	
OPENED	15 November 2016	CLOSE CODE: 150 - Answered
CLOSED	28 November 2016	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: The letter I received made it sound like this was required and from a government office and that it is required. Very misleading.
I received a letter from this company in a form that led the receiver to think the letter was sent from a government office and that the service they are selling is required by law. I felt I was mislead to think I had to send this company money and the enclosed form completed or there would be sever action taken against my corporation if I didn't follow thru. I paid them $150 for something not needed. 

DESIRED RESOLUTION: A refund of my money and to state in the letter that this service in not needed. 

BUSINESS RESPONSE: We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold on the outside of the envelope and in caps within our mailings (see attached).  Regardless, we have a full refund policy for any of our products that are returned. Once the book(s) have been returned, we will process a full refund. We have added LYNN J. COTHRON, D.M.D. FAMILY DENTISTRY, P.C., to our Do Not Contact list so that future mailings will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

11/14/2016	  web	BBB	Case Received by BBB
11/15/2016	  10DV	BBB	Case Reviewed by BBB
11/15/2016	  Otto	EMAIL	Send Acknowledgement to Consumer
11/15/2016	  Otto	EMAIL	Notify Business of Dispute
11/17/2016	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold on the outside of the envelope and in caps within our mailings (see attached).  Regardless, we have a full refund policy for any of our products that are returned. Once the book(s) have been returned, we will process a full refund. We have added LYNN J. COTHRON, D.M.D. FAMILY DENTISTRY, P.C., to our Do Not Contact list so that future mailings will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.
11/17/2016	  	BBB	MORE INFO RECEIVED FROM THE BUSINESS : ***Document Attached***
11/17/2016	  10DV	EMAIL	Forward Business response to Consumer
11/28/2016	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
11/28/2016	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
11/28/2016	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37082539 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Rhonda Hammond	DAY PHONE: 407 470-6162
ADDRESS:	3116 Burlington Dr 	EVE PHONE:        -
	Orlando, FL
	32837	EMAIL: rrlogistics@gmail.com
$ VALUE:	$300.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Product Issues	
OPENED	06 February 2019	CLOSE CODE: 110 - Resolved
CLOSED	18 February 2019	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: This company sends out information that looks legitimate to aquire $150.00 from Corporations.
As others have stated about this company, it looks totally legitimate and it makes you feel really stupid after you find out its not a legitimate.  I paid a total of $150.00 for 2 years.  The reason I started looking into them is because I was paying a fee of $150.00 to SunBiz every year as well. It just didn't make sense to be paying twice for my corporation, and all I was getting from this company was a book that looked legitimate.  This is the 1st company I have every owned and its really depressing to know there are companies out there scamming people out of their hard earned money.

DESIRED RESOLUTION: It would be great if I could get my $300.00 back from this fradulent company.

BUSINESS RESPONSE: Please return all of the pages you have retained and a letter requesting a refund to our office at the following address: Council For Corporations, 5859 W. Saginaw Hwy. #343, Lansing, MI 48917. We will issue a full refund once these documents are received. We do regret any inconvenience.

DECISION: 

ACTIVITY: 

02/06/2019	  web	BBB	Case Received by BBB
02/06/2019	  web	BBB	Case Reviewed by BBB
02/06/2019	  Otto	EMAIL	Send Acknowledgement to Consumer
02/06/2019	  Otto	EMAIL	Notify Business of Dispute
02/07/2019	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholder and director meetings. The product we offer is a corporate record for the purpose of electing corporate officers and directors. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. In addition, we have a full refund policy for any of our products that are returned. The Corporate Records book may be returned to the address on the front cover of the binder. Upon receipt of Corporate Records book, we will process a full refund. We do regret any misunderstanding or any inconvenience that may have occurred.
02/07/2019	  10DV	EMAIL	Forward Business response to Consumer
02/08/2019	  WEB	BBB	BBB REVIEWS CONSUMER RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
	I'm sure you have written the above alot of times saying the same thing.  You all know as well as I do that you stating: We are not a government agency and do not have a contract with the government to provide this service - does not detour a corporation from wanting to do the right think when it comes to their Business License.  I do not have the cheezy books anymore but I have 2 receipts from my bank statements where I paid a total of $150.00 twice.  You can subtract 2 - .79 cents amounts which is about the price of those books.  PLease let me know the address where to send my receipts. Thanks and have a wonderful day.
02/08/2019	  	BBB	MORE INFO RECEIVED FROM THE CONSUMER : ***Document Attached***
	As you can see from my attachments I paid a total of $300.00 in total.  I would not have received the Corporate Minute Book for 2016 and 2017 had I not paid.  
02/08/2019	  10DV	EMAIL	Forward Consumer Rebuttal to Business
02/11/2019	  WEB	BBB	RECEIVED BUSINESS' REBUTTAL RESPONSE : Please return all of the pages you have retained and a letter requesting a refund to our office at the following address: Council For Corporations, 5859 W. Saginaw Hwy. #343, Lansing, MI 48917. We will issue a full refund once these documents are received. We do regret any inconvenience.
02/11/2019	  10DV	EMAIL	Send Business' Rebuttal Response to Consumer
02/15/2019	  WEB	BBB	DISPUTE RESOLVED- WITH LETTER : (The consumer indicated he/she ACCEPTED the response from the business.)
	I'm attaching all my information along with my certified envelope and tracking number sent out today 2/15/2019
02/15/2019	  	BBB	MORE INFO RECEIVED FROM THE CONSUMER : ***Document Attached***
02/18/2019	  OttO	EMAIL	Inform Business - Case Closed RESOLVED
02/18/2019	  OttO	BBB	Case Closed RESOLVED

COMPLAINT # 37076273 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Natalia M Krylov	DAY PHONE: 917 868-1557
ADDRESS:	4615 9th ave 	EVE PHONE:        -
	Brooklyn, NY
	11220	EMAIL: ntkrylov13@gmail.com
$ VALUE:	$0.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Customer Service Issues	
OPENED	15 February 2018	CLOSE CODE: 150 - Answered
CLOSED	27 February 2018	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: In 2016 I opened my business, and in no long time after that I have received letter from New York Council For Corporation with application 2016-annual records solicitation form with instruction  at the which end are the phrases that I must to return them submitted  application with the $150 check               according New York business Corporation Law paragraph 408. What I have done. What was my surprise when at the next month I received the same letter. I have threw it to the garbage. Next month next letter. I got tired of them. I receive them every month.
Product_Or_Service: letters

DESIRED RESOLUTION: DesiredSettlementID: Other (requires explanation)
I would like to stop they sending me letters and receive money back.Help me please. Thank you in advance.

BUSINESS RESPONSE: We apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholder and director meetings. The product we offer is a corporate record for the purpose of electing corporate officers and directors. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. We have added, KRYLOV USA CORP, (same address as above), to our Do Not Contact lists so that future contact will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

02/15/2018	  web	BBB	Case Received by BBB
02/15/2018	  10DV	BBB	Case Reviewed by BBB
02/15/2018	  Otto	EMAIL	Send Acknowledgement to Consumer
02/16/2018	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholder and director meetings. The product we offer is a corporate record for the purpose of electing corporate officers and directors. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. We have added, KRYLOV USA CORP, (same address as above), to our Do Not Contact lists so that future contact will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.
02/16/2018	  10DV	EMAIL	Forward Business response to Consumer
02/27/2018	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
02/27/2018	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
02/27/2018	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37075719 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Kenneth Lambert	DAY PHONE: 225 715-3149
ADDRESS:	12375 George Lambert Rd. 	EVE PHONE: 225 715-3149
	Saint Amant, LA
	70774	EMAIL: lambert1@eatel.net
$ VALUE:	$0.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Service Issues	
OPENED	11 January 2018	CLOSE CODE: 150 - Answered
CLOSED	30 January 2018	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: false solicitation for fraudulent documents for a fee

solicitation letter for invalid service.,  fraud

DESIRED RESOLUTION: eliminate this company for solicitation

BUSINESS RESPONSE: We apologize for any misunderstanding. The Labor Law Poster Service is a non-governmental business that provides laminated full color posters that include the required labor laws which employers need to post in their place of business. We do not have any contracts with the government to provide this service and no one is required to use our service. This is stated on our mailers very clearly on the outside envelope and within the solicitation itself. The only way someone would be confused by the mailer is if they did not read it.  Posting requirements may be available free from the issuing agencies of the government, but will be on separate pieces of paper and usually not be in a laminated combined poster form, as we offer. Our services also include providing updates for any changes that may occur during the year. Regardless, we have added, Lambert Kenny Services Inc, to our Do Not Contact list so that future mailers should be halted. We do apologize for any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

01/11/2018	  web	BBB	Case Received by BBB
01/12/2018	  Otto	BBB	Case Reviewed by BBB
01/15/2018	  OttO	MAIL	Send Acknowledgement to Consumer
01/16/2018	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any misunderstanding. The Labor Law Poster Service is a non-governmental business that provides laminated full color posters that include the required labor laws which employers need to post in their place of business. We do not have any contracts with the government to provide this service and no one is required to use our service. This is stated on our mailers very clearly on the outside envelope and within the solicitation itself. The only way someone would be confused by the mailer is if they did not read it.  Posting requirements may be available free from the issuing agencies of the government, but will be on separate pieces of paper and usually not be in a laminated combined poster form, as we offer. Our services also include providing updates for any changes that may occur during the year. Regardless, we have added, Lambert Kenny Services Inc, to our Do Not Contact list so that future mailers should be halted. We do apologize for any inconvenience that may have occurred.
01/19/2018	  04tg	MAIL	Forward Business response to Consumer
01/30/2018	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
01/30/2018	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
01/30/2018	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37067934 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Mark LePera	DAY PHONE: 239 940-8977
ADDRESS:	548 Tobylynn Drive 	EVE PHONE: 239 940-8977
	Nashville, TN
	37211	EMAIL: lepera@comcast.net
$ VALUE:	$0.00	FAX: 2399408977
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Billing or Collection Issues	
OPENED	14 October 2016	CLOSE CODE: 150 - Answered
CLOSED	27 October 2016	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: Like many others that have written complaints, this company is committing FRAUD. Sending out official looking bills that look like government issues.
You can read the many of other complaints in your files. Using look-alike government forms to trick people into sending them $150. Shameful. And we expect you, the BBB, to do something. Are we wrong. Isn't that what you do or that's not your job either? 

DESIRED RESOLUTION: Arrest these people, fine them, close them down, put them in jail, and return all the money they stole from businesses.

BUSINESS RESPONSE: We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service.   This is stated clearly in bold on the outside of the envelope and in caps within our mailings.  The only way someone would be confused by our mailing is if they did not read it. Our service is not to be confused with the annual renewal of the corporation.  Renewal of the corporation is still necessary along with complying with the corporate record keeping requirements.  Both actions are needed each year a corporation is active.  We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

10/10/2016	  web	BBB	Case Received by BBB
10/14/2016	  10DV	BBB	Case Reviewed by BBB
10/14/2016	  Otto	EMAIL	Send Acknowledgement to Consumer
10/14/2016	  Otto	EMAIL	NOTIFY BUSINESS OF DISPUTE : RH - Operator note instructs that Mr. Michael Bishop, General Manager does not need a phone call.
10/18/2016	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service.   This is stated clearly in bold on the outside of the envelope and in caps within our mailings.  The only way someone would be confused by our mailing is if they did not read it. Our service is not to be confused with the annual renewal of the corporation.  Renewal of the corporation is still necessary along with complying with the corporate record keeping requirements.  Both actions are needed each year a corporation is active.  We do regret any misunderstanding or any inconvenience that may have occurred.
10/18/2016	  10DV	EMAIL	Forward Business response to Consumer
10/27/2016	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
10/27/2016	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
10/27/2016	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37072433 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Tony Misiano	DAY PHONE: 386 785-3204
ADDRESS:	2908 Nordman Ave 	EVE PHONE:        -
	New Smyrna Beach, FL
	32168-5646	EMAIL: tony@tonymisiano.com
$ VALUE:	$0.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Sales Practice Issues	
OPENED	07 July 2017	CLOSE CODE: 150 - Answered
CLOSED	26 July 2017	CLOSED BY: OttOOtto
ENTERED BY:	Diane VanderMark	
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: I found you in my web search and see that you've dealt with the corporate
scammers getting corporations to file false annual reports.  They've
re-surfaced but they are using 5859 West Saginaw Highway, #343, Lansing,
MI, 48917-2460 as their address just like in 2013...

I paid $150 to Florida Council for Corporations for my annual report...
not sunbiz.org.  Stupid me.  I didn't know.  It seemed legit.  I need to
know where to find these scammers because I am going to deal with them
personally, unless you give me proof that you did...
Now I'm facing a $400 late fee from my state because I thought I was in
compliance and was not.  I'm not happy about this.

Please contact me before I find some lead and take matters into my own
hands.  That's what you guys are there for.

Thanks,
Tony Misiano
Misiano Construction & Remodeling, Inc.
Florida Corp.
386-785-3204

DESIRED RESOLUTION: 

BUSINESS RESPONSE: We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. We are a document preparation service that prepares all of the necessary documents to satisfy the annual record keeping requirement for corporations imposed by the state. Our service would be used in lieu of conducting annual shareholder meetings and keeping minutes. Similar services may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold on the outside envelope and in CAPS throughout our mailings. The only way someone would be confused by our mailing is if they did not read it. Our services do not include registration, renewal and/or the filing of annual reports for the corporation. This are needed actions but are done directly with the state. If there are any additional questions or concerns, please contact our Customer Service department at 888-408-0886. We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

07/07/2017	  10DV	BBB	Case Received by BBB
07/07/2017	  10DV	BBB	Case Reviewed by BBB
07/07/2017	  Otto	EMAIL	Send Acknowledgement to Consumer
07/07/2017	  Otto	EMAIL	Notify Business of Dispute
07/12/2017	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. We are a document preparation service that prepares all of the necessary documents to satisfy the annual record keeping requirement for corporations imposed by the state. Our service would be used in lieu of conducting annual shareholder meetings and keeping minutes. Similar services may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold on the outside envelope and in CAPS throughout our mailings. The only way someone would be confused by our mailing is if they did not read it. Our services do not include registration, renewal and/or the filing of annual reports for the corporation. This are needed actions but are done directly with the state. If there are any additional questions or concerns, please contact our Customer Service department at 888-408-0886. We do regret any misunderstanding or any inconvenience that may have occurred.
07/17/2017	  10DV	EMAIL	Forward Business response to Consumer
07/26/2017	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
07/26/2017	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
07/26/2017	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37065029 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Akhil Sehgal	DAY PHONE: 703 955-3623
ADDRESS:	21806 Kings Crossing Terrace 	EVE PHONE: 703 955-3623
	Ashburn, VA
	20147	EMAIL: sehgal_akhil@hotmail.com
$ VALUE:	$0.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Refund or Exchange Issues	
OPENED	16 May 2016	CLOSE CODE: 150 - Answered
CLOSED	25 October 2016	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: They are imposters acting like they are part of the state government demanding money. Checks for $125 were sent on 12/08/14 and 2/26/15. Please refund
They are imposters acting like they are part of the State Administration and that a payment was due to the State. They also had a seal of the Virginia state commission on the envelope impostering themselves as someone from the State Administration. The form they have cannot be used for submission. Because I thought this was required by Virginia SCC, 2 hard earned checks for $125 were sent on 12/08/14 and 2/26/15. Please refund the total amount. It has been found out that the company is blacklisted and the filings are not required by the state. Such companies should be litigated against.

DESIRED RESOLUTION: I need a refund for all the money that were spent on this company from 2012 - 2015 by Riverside Systems Inc. I could only access the checks in the online bank account from 2014 and 2015 but I know there were 2-3 other payments that were made to this corporation since 2012. I request a refund of $500-$800 for the money's that was spent unnecessarily and the mental trauma this issue has caused.

BUSINESS RESPONSE: Hello.
The returned orders were received on 10/12/2016 and the refunds were processed that same day. Please allow 5-7 business days to receive the refund.
Thank you,
CFC

DECISION: 

ACTIVITY: 

05/16/2016	  web	BBB	Case Received by BBB
05/16/2016	  10DV	BBB	Case Reviewed by BBB
05/16/2016	  Otto	EMAIL	Send Acknowledgement to Consumer
05/16/2016	  Otto	EMAIL	Notify Business of Dispute
05/17/2016	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We state that we are not a government agency and do not have a contract with the government to provide this service.   This is stated clearly in bold on the envelope, "THIS IS NOT A GOVERNMENT DOCUMENT" and in caps throughout our mailings.  Also there is NOT a state seal used anywhere within the mailing. The only way someone would be confused by our mailing is if they did not read it. Our service is not to be confused with the annual renewal of the corporation.  Renewal of the corporation is still necessary along with complying with the corporate record keeping requirements.  Both actions are needed each year a corporation is active.  Regardless, we have a full refund policy for any of our products that are returned. Once the book(s) have been returned, we will process a full refund. We do regret any misunderstanding or any inconvenience that may have occurred.
05/17/2016	  10DV	EMAIL	Forward Business response to Consumer
05/18/2016	  WEB	BBB	BBB REVIEWS CONSUMER RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
	Maybe that seal and disclaimer has been put recently or put in fine print. I did not see that earlier when I was charged which explains why so many people have complained thinking that this was state required. Also, why was I asked to pay twice in two months if this is an annual requirement? Either way, I am travelling internationally for work and do not have access to the books neither am I going to pay a dime more to ship those back. Please issue a refund ASAP.  If I were the only person having this issue, I would understand but the company has been reported by Virginia SCC on their website, so clearly a lot more people have been misled. Please issue a full refund without any more pain and questions. 
05/18/2016	  10DV	EMAIL	Forward Consumer Rebuttal to Business
05/19/2016	  WEB	BBB	RECEIVED BUSINESS' REBUTTAL RESPONSE : As stated before, we have not and do not use any kind of a state seal on our mailings. The disclaimer of not being a governmental entity has always been on our mailings since we started offering our services in 2012. The order form(s) that were sent to this customer have this as well (Signed documents were sent to BBB to be attached). These orders bring compliance for both the 2014 and 2015 calendar years. The reason multiple mailings have been received in 2016 is because no order has yet been placed for 2016. The mailings are sent to fulfill orders for the current year it is sent. Our refund policy is that we receive our products back before any refunds can be made. We have provided the service and do not feel someone should reap the benefit of this service at no cost. We will issue a refund for any returned book(s). Once received back, we will promptly issue a refund. Also, we have added Riverside Systems Inc to our Do Not Contact lists so that future contact will be halted. We do apologize for any inconvenience that may have occurred.
05/19/2016	  	BBB	MORE INFO RECEIVED FROM THE BUSINESS : ***Document Attached***
05/19/2016	  10DV	EMAIL	Send Business' Rebuttal Response to Consumer
05/20/2016	  WEB	BBB	CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.)
	PLEASE note this form is not required by the Virginia State Authorities. It has been clearly stated on their website. The verbiage was misleading to make people believe that this is a required form. Additionally, this FORM IS NOT ACCEPTED by Virginia SCC. Compliance was not needed for 2014 and 2015 and if you are not a government entity, why do you need to tell me to be compliant or not. These sort of intimations needs to come directly from the state otherwise our definitely misleading. There are no benefits to anyone for keeping that book when it is of no use and the form you make us fill has no value. The book will be returned when I get back into the country as promised. The books do not cost $125 to print so please let common sense prevail. Please issue the refund. You guys are not doing yourselves a favor by holding onto people's money because if there is a class action lawsuit, there will be more than just a refund request. Please don't cause any more pain than you already have.
05/20/2016	  10DV	BBB	Bureau Judged Case AJR
05/20/2016	  Otto	EMAIL	Inform Consumer Case Closed Answered
05/20/2016	  Otto	EMAIL	Inform Business - Case ADMINISTRATIVELY CLOSED
05/20/2016	  Otto	BBB	Case ADMINISTRATIVELY CLOSED
05/23/2016	  10DV	BBB	MORE INFO RECEIVED FROM THE CONSUMER : Diane,
	What's the address of the business in order for me to ship the return and see the refund check? 
	Thanks,
	Akhil
05/23/2016	  10DV	BBB	BUREAU COMMENT : BBB replied to consumer via e-mail:
	Akhil,
	I just spoke to the company, he stated to use the address that is on the book.
	That way he knows where it is going.
	Regards,
	Diane VanderMark, Dispute Resolution Specialist
05/23/2016	  10DV	BBB	MORE INFO RECEIVED FROM THE CONSUMER : Thanks so much Diane.
	I am travelling internationally for work for the next 2-3 months. I hope it's ok with the business to return in the next 2-3 months these upon my return to the US.
	Thanks,
	Akhil
05/23/2016	  10DV	BBB	MORE INFO RECEIVED FROM THE BUSINESS : Hello Diane.
	That is fine. These are older orders but we can extend the acceptance of these 3 months. Not a problem.
	Thank you,
	Michael B
	LLPS
09/29/2016	  10DV	BBB	MORE INFO RECEIVED FROM THE CONSUMER : Hi Diane,
	I am back in the country and will be shipping/ sending out the old folders for a refund tomorrow. Will keep you posted.
	Thanks,
	Akhil 
10/05/2016	  10DV	BBB	ReOpen the Complaint
10/05/2016	  10DV	BBB	BBB REVIEWS CONSUMER RESPONSE : Hi Diane,
	The folders have been shipped back to the Richmond address today. There is a letter in the mailing referring to the case number and lists the refund address. Could you please check with the party as to when I could expect the $250 refund for the two folders that have been shipped back.
	Thanks,
	Akhil 
10/05/2016	  10DV	EMAIL	Forward Consumer Rebuttal to Business
10/07/2016	  WEB	BBB	RECEIVED BUSINESS' REBUTTAL RESPONSE : Hello.
	Our records indicate that no returns have yet been received. Once the book(s) have been received,  a full refund will be processed. The account has been noted that a return is in route. Please retain the tracking information to confirm delivery. 
	Thank you,
	CFC
10/07/2016	  10DV	EMAIL	Send Business' Rebuttal Response to Consumer
10/09/2016	  	BBB	MORE INFO RECEIVED FROM THE CONSUMER : The merchandise - 2 folders have been returned last week via Fed ex shipping to the Richmond address listed on the folders. A letter has been included in the fed ex shipping package and a return address provided for the refund check ($250). Please let me know when to expect the check. 
10/10/2016	  	BBB	MORE INFO RECEIVED FROM THE CONSUMER : According to the tracking information, the return merchandise has reached your Richmond offices. Please provide an email account where I can forward the tracking information.
10/10/2016	  	BBB	MORE INFO RECEIVED FROM THE CONSUMER : The return package was received on Thursday - 10/6 at your Richmond office as per Fed ex tracking. Please check with them and let me know as soon as the refund is issued. Please provide email address if you need me to send you the tracking number.
10/12/2016	  WEB	BBB	CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.)
	The returned folders were received at the Richmond office on 10/6 as per Fed Ex tracking. When is the refund being issued?
10/12/2016	  10DV	EMAIL	Forward Consumer Rebuttal to Business
10/13/2016	  WEB	BBB	RECEIVED BUSINESS' REBUTTAL RESPONSE : Hello.
	The returned orders were received on 10/12/2016 and the refunds were processed that same day. Please allow 5-7 business days to receive the refund.
	Thank you,
	CFC
10/13/2016	  10DV	EMAIL	Send Business' Rebuttal Response to Consumer
10/25/2016	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
10/25/2016	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
10/25/2016	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37068041 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Rodger Sellers	DAY PHONE: 704 392-1030
ADDRESS:	5600 Tuckaseegee Road 	EVE PHONE:        -
	Charlotte, NC
	28208	EMAIL: rpsellers@gmail.com
$ VALUE:	$0.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Advertising Issues	
OPENED	17 October 2016	CLOSE CODE: 600 - Letter of Experience
CLOSED	18 October 2016	CLOSED BY: Diane VanderMark
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: This firm continues to send fraudulent advertising even after our previous complaint 
This firm, which has a Raleigh NC return address, but through the BBB website links to the same firm in Michigan, continues to send our church fraudulent advertising that is disguise to look like an official mandate from the state about "state and federal required employment posters."  We've filed a past complaint when posters were sent without our consent, followed by invoices and notices of our "past due" account being sent to debt collection agencies.  These people are committing fraud, which at this point appears to be interstate fraud, as they post the following address for these:

North Carolina Labor Law Poster Service
3434 Edwards Mill Rd. Suite 112 # 325
Raleigh, NC  27612-4276

DESIRED RESOLUTION: While we believe this firm should be investigate and fined for their fraudulent behavior, we absolutely do not wish to ever receive any more of their fraudulent advertising disguised as actual governmental notices / fees.

BUSINESS RESPONSE: We apologize for any confusion. The labor law requirements pertain to any entity that has any employees and require employers to post certain labor laws. This is state law. Our service provide laminated full color posters that give businesses compliance to both state and federal laws. There is no requirement to use our service but it is required for employers to post the required laws. We have added, Mulberry Presbyterian Church, (same address as above), to our Do Not Contact lists so that future contact will be halted. Our records indicate that no orders have been placed and have no record of any previous contact. We do regret any misunderstanding that may have occurred.

DECISION: 

ACTIVITY: 

10/15/2016	  web	BBB	Case Received by BBB
10/17/2016	  10DV	BBB	Case Determined to be INFO ONLY - No Wait
10/17/2016	  Otto	EMAIL	Inform Consumer - Case Closed INFO ONLY
10/17/2016	  Otto	EMAIL	INFORM BUSINESS OF CASE CLOSED INFO ONLY : RH - Operator note instructs that Mr. Michael Bishop, General Manager does not need a phone call.
10/17/2016	  Otto	BBB	Case Closed INFO ONLY
10/18/2016	  10DV	BBB	ReOpen the Complaint
10/18/2016	  10DV	BBB	RECEIVED BUSINESS RESPONSE SEND LETTER INFO ONLY : We apologize for any confusion. The labor law requirements pertain to any entity that has any employees and require employers to post certain labor laws. This is state law. Our service provide laminated full color posters that give businesses compliance to both state and federal laws. There is no requirement to use our service but it is required for employers to post the required laws. We have added, Mulberry Presbyterian Church, (same address as above), to our Do Not Contact lists so that future contact will be halted. Our records indicate that no orders have been placed and have no record of any previous contact. We do regret any misunderstanding that may have occurred.
10/18/2016	  Otto	EMAIL	Inform Consumer of Business Response INFO ONLY
10/18/2016	  Otto	BBB	Case Closed INFO ONLY

COMPLAINT # 37069436 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Lisa Wei	DAY PHONE: 703 528-8899
ADDRESS:	3801 N Fairfax Drive Suite 64	EVE PHONE: 703 528-8899
	Arlington, VA
	22203	EMAIL: lisalwei@yahoo.com
$ VALUE:	$0.00	FAX: 7035285688
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Sales Practice Issues	
OPENED	09 January 2017	CLOSE CODE: 150 - Answered
CLOSED	19 January 2017	CLOSED BY: OttOOtto
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: Mailing appears to come from official Virginia Commission for Corporations, but it isn't.  Looks official, but wants $150 for filing a fake form.
"2017-Annual Records Solicitation Form" mailed in official-looking envelope with "IMPORTANT business mail-time sensitive" on front.  Wants $150 for filing the form to State of Virginia.

DESIRED RESOLUTION: Stop sending to businesses

BUSINESS RESPONSE: We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold on the outside envelope and in CAPS throughout our mailings. We have added WEI, M.D., P.C., LISA L., (same address as above), to our Do Not Contact list so that future mailings will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

01/06/2017	  web	BBB	Case Received by BBB
01/09/2017	  10DV	BBB	Case Reviewed by BBB
01/09/2017	  Otto	MAIL	Send Acknowledgement to Consumer
01/09/2017	  Otto	EMAIL	Notify Business of Dispute
01/11/2017	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold on the outside envelope and in CAPS throughout our mailings. We have added WEI, M.D., P.C., LISA L., (same address as above), to our Do Not Contact list so that future mailings will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.
01/11/2017	  10DV	MAIL	Forward Business response to Consumer
01/19/2017	  OttO	BBB	No Consumer Response- Assumed Resolved with Letter
01/19/2017	  OttO	EMAIL	Inform Business - Case Closed ASSUMED RESOLVED
01/19/2017	  OttO	BBB	Case closed - ASSUMED RESOLVED

COMPLAINT # 37071164 

COMPANY INFO
NAME:	LLPS, Inc. 
----------------------------------------------------------------------------------------------------------------------------
CONSUMER INFO
NAME:	Nolan Wilson	DAY PHONE: 773 340-9812
ADDRESS:	3280 Ohio Ave 	EVE PHONE:        -
	Sanford, FL
	32773	EMAIL: nolan@viatorgear.com
$ VALUE:	$0.00	FAX: -
----------------------------------------------------------------------------------------------------------------------------
DETAILS
CONCERNING:	Advertising Issues	
OPENED	17 April 2017	CLOSE CODE: 110 - Resolved
CLOSED	19 April 2017	CLOSED BY: Diane VanderMark
ENTERED BY:		
ASSIGNED TO:	Gail Bowman	 

NATURE OF DISPUTE: Our company is constantly being harassed with constant spam mail from this company. We have asked to stop contacting us, they have not ceased.
We receive dozens of letters attempting to sell our company false products. They try to pose as if they are some form of official agency with the state. We have contacted them to cease contacting us, but refuse. Their goal, it seems is to camouflage their company as an "official agency" so that we may send them money. We just want them to stop contacting us.

DESIRED RESOLUTION: We just would like this said company and any derivative of this company to stop sending us anything in the mail or contacting us in any way. This has been going on for over 5 years.

BUSINESS RESPONSE: We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. Similar services may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service.   This is stated clearly in bold on the outside envelope and in CAPS throughout our mailings.  The only way someone would be confused by our mailing is if they did not read it. Our service is not to be confused with the annual renewal of the corporation.  Renewal of the corporation is still necessary along with complying with the corporate record keeping requirements.  Both actions are needed each year a corporation is active.  We have added VIATOR GEAR CORP., (same address as above), to our Do Not Contact lists so that future contact will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.

DECISION: 

ACTIVITY: 

04/15/2017	  web	BBB	Case Received by BBB
04/17/2017	  10DV	BBB	Case Reviewed by BBB
04/17/2017	  Otto	EMAIL	Send Acknowledgement to Consumer
04/17/2017	  Otto	EMAIL	Notify Business of Dispute
04/18/2017	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a document preparation service that prepares all of the necessary documents to fulfill that obligation. Similar services may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service.   This is stated clearly in bold on the outside envelope and in CAPS throughout our mailings.  The only way someone would be confused by our mailing is if they did not read it. Our service is not to be confused with the annual renewal of the corporation.  Renewal of the corporation is still necessary along with complying with the corporate record keeping requirements.  Both actions are needed each year a corporation is active.  We have added VIATOR GEAR CORP., (same address as above), to our Do Not Contact lists so that future contact will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.
04/18/2017	  10DV	EMAIL	Forward Business response to Consumer
04/19/2017	  WEB	BBB	DISPUTE RESOLVED- WITH LETTER : (The consumer indicated he/she ACCEPTED the response from the business.)
04/19/2017	  10DV	EMAIL	Inform Business - Case Closed RESOLVED
04/19/2017	  Otto	BBB	Case Closed RESOLVED