CUSTOMER SERVICE GUIDELINE

1. WHAT IF I DON’T HAVE ANY EMPLOYEES?
A: IF YOU DO NOT HAVE ANY EMPLOYEES THEN THESE LAWS DO NOT APPLY TO YOU.  YOU CAN DISREGARD THE MAILING.

2. TAKE ME OFF YOUR MAILING LIST
A: OK. CAN I PLEASE HAVE THE COMPANY ID, BUSINESS ID OR KEYCODE OFF THE MAILING?  IF THERE IS NO ID NUMBER ON THE MAILING TAKE THE COMPANY NAME AND ZIP CODE.

3. HOW DO I TELL IF MY POSTERS ARE UP TO DATE AND/OR HAVE THERE BEEN ANY RECENT CHANGES IN MY STATE?
A: WHEN DID YOU LAST UPDATE YOUR POSTERS?
THE MOST RECENT CHANGE IN YOUR STATE POSTING REQ. IS….
THE MOST RECENT CHANGE IN THE FEDERAL POSTING REQ. IS….

4. WHERE CAN I GET THE FREE POSTERS?
A: IF YOU WANT THE FREE POSTERS YOU WOULD NEED TO CONTACT THE ISSUING STATE AND FEDERAL GOVERNMENT OFFICE.  THEY OFFER FREE PAPER COPIES OF EACH POSTER.  THEY MOST LIKELY WILL NOT BE COMBINED OR LAMINATED SO YOU MAY WANT TO ORDER OUR POSTERS ANYWAY.
 
5. HOW MANY EMPLOYEES DO I HAVE TO HAVE FOR THE POSTING REQUIREMENTS TO APPLY?
A: MOST OF THE REQUIREMENTS LISTED ON THE FLYER ARE REQUIRED IF YOU HAVE ONE OR MORE EMPLOYEES.  THE FAMILY MEDICAL LEAVE ACT IS REQUIRED IF YOU HAVE FIFTY OR MORE EMPLOYEES BUT WE INCLUDE IT AS PART OF THE PACKAGE.  WE LEAVE THAT ON OUR POSTERS AS A COURTESY TO THE LARGER COMPANIES.

6. DO YOU MATCH COMPETITORS PRICES?
A. YES…COULD YOU PLEASE FAX ME OVER A COPY OF THAT PRICING?

7. ARE YOU A GOVERNMENTAL AGENCY?  WHY DO YOU MAKE IT LOOK LIKE AN OFFICIAL GOVERNMENT DOCUMENT?
A: WE ARE NOT A GOVERNMENT ORGANIZATION.  WE ARE COMPLETELY INDEPENDENT FROM THE STATE AND FEDERAL GOVERNMENTS.  WE PROVIDE ALL REQUIRED WORKPLACE POSTERS COMBINED ON THREE COLOR SHEETS WHICH ARE LAMINATED FOR DURABILITY.  IT MAY LOOK GOVERNMENTAL BECAUSE WE ARE SELLING THE NOTICES THAT THE LAW REQUIRES EMPLOYERS TO POST.

8. CAN OUR COMPANY BE BILLED? 
A: THE EASIEST WAY TO PLACE AN ORDER WOULD BE TO PLACE IT OVER THE PHONE WITH A CREDIT CARD OR CHECK BY PHONE.  IF YOU WOULD LIKE TO BE BILLED YOU WOULD NEED TO FAX OR MAIL THE ORDER IN.

9. CAN I ORDER WITH A PURCHASE ORDER? 
A: YES. YOU CAN FAX OR MAIL IT IN.

10. WHAT IF I DON’T HAVE ROOM TO POST THE POSTERS?
A: OUR SET OF 3-POSTERS ARE 18”X24” EACH.  YOU MAY POST THEM OVER THE TOP OF EACH OTHER (CALENDAR STYLE).  THEN YOUR POSTINGS WOULD ONLY TAKE UP A 1½ FT. BY 2 FT. SPACE.

11. DO CHURCHES, NON-PROFIT ORGANIZATIONS OR INDIAN RESERVATIONS NEED TO POST THE POSTERS?
A: ONLY BUSINESSES OR ESTABLISHMENTS WITH EMPLOYEES ARE SUBJECT TO THE REQUIREMENTS.  IF YOU HAVE EMPLOYEES, YOU NEED TO HAVE REQUIREMENTS POSTED IN THE WORKPLACE, EVEN IF YOU ARE A NON-PROFIT ENTITY.
 
12. WHAT ARE THE POSTERS FOR?
A: THE POSTERS ARE FOR THE PROTECTION OF THE EMPLOYEE AS WELL AS THE EMPLOYER.

13. HOW LONG DOES IT TAKE TO GET THE POSTERS?
A: IF WE DO A PHONE ORDER THEN YOU WOULD PROBABLY RECEIVE THEM IN 5 TO 7 BUSINESS DAYS.  IF YOU ORDER BY MAIL IT TAKES A LITTLE LONGER.

14. WHERE ARE YOU LOCATED? CAN I COME AND PICK THEM UP?
A: THE POSTERS ARE SHIPPED OUT OF OUR CORPORATE OFFICE WHICH IS IN MICHIGAN.  THEY WOULD NEED TO BE MAILED TO YOU.

15. I ORDERED AT THE BEGINNING OF THE YEAR.  DO I HAVE TO ORDER EVERY YEAR?  HOW OFTEN DO I HAVE TO UPDATE THE POSTERS?
A: YOU NEED TO UPDATE THE POSTERS WHEN THE LAWS CHANGE.  IT IS COMMON FOR THE LAWS TO CHANGE PERIODICALLY BUT NOT AUTOMATICALLY EVERY YEAR.  (REFER TO UPDATE SHEET TO PROVIDE INFORMATION ABOUT UPDATES IN THEIR STATE)

16. WHY DID I GET ANOTHER MAILING IF I JUST PURCHASED THE POSTERS?
A: IF YOU DID NOT PURCHASE THE POSTERS FROM US THEN THAT IS WHY BECAUSE WE DON’T HAVE THAT INFORMATION.  IF YOU ARE UP TO DATE FOR THIS YEAR YOU CAN JUST DISREGARD THE MAILING OR HANG ON TO IT AND CALL US NEAR THE END OF THE YEAR TO SEE IF THERE ARE CHANGES FOR NEXT YEAR.  IF YOU PURCHASED FROM US THEN I APOLOGIZE, YOU RECEIVED THAT BY MISTAKE.

17. IF ANYONE IS MAD, ANGRY, OR IRATE FOR ANY REASON THAT CAN NOT BE REMEDIED YOURSELF, REFER THEM TO SUPERVISOR.