COMPLAINT ACTIVITY REPORT  Case # 37089598	BBB Serving Western Michigan

Consumer Info:	Rincon, Johanna	Business Info: LLPS, Inc.
	1050 N 2nd St  	 	6059 Allentown Blvd #904 
	Philadelphia, PA  19123-1646		Harrisburg, PA  17112-2672
	       - 215 391-7229		877 321-4144
	johanna@bellfloorcovering.com

Location Involved:	(Same as above)

Consumer's Original Complaint :
This company advertises as apart of PA Law which they are not. Also, they cashed our check and never mailed out the posters -Took 4 months to receive!
This company advertises as apart of PA Law which they are not. Also, they cashed our check and never mailed out the posters. Company didn't respond until 4 months later with no explanation. 

Consumer's Desired Resolution:
I asked the business to mail my order once and for all. 

BBB Processing 

01/23/2020	  web	BBB	Case Received by BBB
01/23/2020	  web	BBB	Case Reviewed by BBB
01/23/2020	  Otto	EMAIL	Send Acknowledgement to Consumer
01/23/2020	  Otto	MAIL	Notify Business of Dispute
02/05/2020	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. It is required by State and Federal law that businesses with employees need to post certain labor laws. Our company provides laminated color Labor Law Posters that help business be in compliance with labor law requirements. We are a non-governmental organization and have no contracts with any issuing governmental agency for our services. This is stated clearly on all of our mailings and in bold on the outside of the mailing envelope. Regardless, there is no obligation to use our services. 
	Our records indicate that an order was received and processed for our services on 9/18/19.
	Unfortunately, at the time of the order, Stamps.com system malfunctioned which resulted in label generation error(s). The system is linked to our system but is managed separately and were unaware of any issues. We received a call from the customer on 1/23/20 stating they had not yet received their order. This was when we were first made aware of the problem. The order was reshipped that same day and the tracking indicates that the order was delivery was made on 1/28/20. We do regret any inconvenience and misunderstanding that may have occurred. If there any further concerns, please contact our Customer Service department at 877-321-4144.