COMPLAINT ACTIVITY REPORT  Case # 37028700	Better Business Bureau of Western Michigan, Inc.

Consumer Info:	Bria, Jonathan	Business Info: Michigan Labor Law Poster Service
	15 Arbutus Lane  	 	 1028 Boulevard # 328 
	Trumbull, CT  06611		 Hartford, CT  06119-1801
	203 209-1141 203 209-1141		 877 321-4144

Location Involved:	(Same as above)

Consumer's Original Complaint :
My business partner received a phone call from this company and they told him because we had employees that we needed posters and that they were required by law. They misrepresented themselves as a government service and sold them to him.

These posters are available for FREE online. We already have access to them and we never needed them.  

Consumer's Desired Resolution:
I have shipped these posters back on 4/27/2011.

BBB Processing 

04/26/2011	  web	BBB	Case Received by BBB
04/27/2011	  01mb	BBB	Case Reviewed by BBB
04/27/2011	  Otto	EMAIL	Send Acknowledgement to Consumer
04/27/2011	  Otto	EMAIL	Notify Business of Dispute
04/29/2011	  WEB	BBB	RECEIVE BUSINESS RESPONSE: Our records do indicate that a call was made to Premier Parish Solutions LLC on 3/17/11 and our rep spoke to someone named Ken.  Unfortunately we can not confirm what was stated on the call since we do not have recordings.  It sounds as though the rep was misunderstood.  They would state that the labor laws are required to be posted for businesses with employees.  By purchasing our posters, a company is guaranteed to be in compliance with both federal and state labor laws.  We do not state we are from the government but are a service that a company may use for their compliance needs.  We are sorry this was not understood.  An order had been generated which has now been canceled.  There is no balance owed and the customer is welcome to keep the posters as a courtesy.  We do apologize for any misunderstanding and regret any inconvenience this may have caused.