COMPLAINT ACTIVITY REPORT  Case # 37024057	Better Business Bureau of Western Michigan, Inc.

Consumer Info:	Fleming, Office Manager, Barbara	    Business Info:   Michigan Labor Law Poster Service
	Irrigation Consulting, Inc. 4 Hotel Place 	 	        6323 W Saginaw Hwy Ste E 
	Pepperell, MA  01463		        Lansing, MI  48917-2492
	       - 978 433-8972		        877 321-4144

Location Involved:	(Same as above)

Consumer's Original Complaint :
Our Company received a packet of posters addressed to "Brian" in April.  July 28 I get a phone call that money is owed.  Further investigation...""Brian" no last name never ordered.  We have never ordered nor want the posters.

Barbara Fleming, Office Mgr.  

Consumer's Desired Resolution:
Stop these unfair bus. practices or will escalate it to the attorney general.  We are not paying for something we did not order.  

BBB Processing 

07/28/2010	  web	BBB	Case Received by BBB
07/29/2010	  04tg	BBB	Case Reviewed by BBB
07/29/2010	  Otto	EMAIL	Send Acknowledgement to Consumer
07/29/2010	  Otto	EMAIL	Notify Business of Dispute
08/02/2010	  WEB	BBB	RECEIVE BUSINESS RESPONSE : Our records indicate that a call was placed to Irrigation consulting on April 23, 2010 to offer updated 2010 labor law posters for purchase.  Calls made are to be to authorized agents of the company. We are unable to confirm if this was the case.  The contact name given was "Brian" but no last name was recorded.  Regardless of who may be at fault, the invoice has been canceled and the balance owed has been cleared.  The customer may keep the posters as a courteousy.  We do apologize for any inconvenience this may have caused any party involved.